RitaniReviews of ritani.com

Really happy. She loved it

Not easy to buy an engagement ring online, but the website is easy to use and very informative. Ritani was also quick to provide different options and solutions when faced with some delays in the process due to the current pandemic, and were very helpful throughout the whole process. Plus the ring is amazing.

Excellent customer service!! Very flexible when my product wasn't in stock.

Easy and Fast

So happy with my purchase

Excellent!! Best people ever!!

There were so many issues within such a small given time frame. The diamond was not available as initial delivery date. I understand that the pandemic is causing a lot of issues with shipping and what not, but the following actions not taken are the reason for my rating. I called to speak with two representatives. Both offered to look into alternatives for me, but one provided me with junk quality diamonds around the same price. Obviously, If I wanted something of lesser quality, I would have done so, but I ordered it specific to the T. Also, the second person never followed up with me as promised with my specific requirements. Customer service could have been so much better. There were no discounts offered or other solutions provided on a $11,000 purchase. What a shame. May have to look elsewhere even though the price at Ritani was decent. It's more so about the principle more than anything else, that no one found a way to help or followed up.

Tried to get ahold of multiple times regarding an 8 thousand dollar purchase I made when somebody emailed me about a replacement diamond. No emails back. No call back. Awful.