Riley HomeReviews of rileyhome.com

Total scam. They may have delivered items in the past. As of 12/5/25 there have been many reports of people not receiving their orders. Don’t waist time or money with these scam artists.

WORST experience ever. If I could give zero stars, I would. Terrible customer service. Don't waste your time or money. For the price you can get far better items elsewhere. Like others, I received no shipping details. After a few weeks I reached out to them and asked to change the delivery address since this was a Christmas gift and was clearly not going to arrive in time for me to wrap and travel with. I was told the address was updated (it was not). When I finally got the delivery, I realized an item was missing. No e-mail or communication that the item would not be in the package nor did the service agent mention this when we were chatting a week prior. When I reached out, they said the item was out of stock with no return date and therefore no date of when it would ship. I asked for a refund MULTIPLE times and they just asked if I wanted to replace with an in-stock item. I asked for a refund again with no response. I finally just decided to submit a complaint with BBB. I figure this might be the best way to get my money back. DO NOT purchase from Riley Home unless you want to deal with their incompetent service team and weeks to get your items (if you ever do).

love there products especialy the spa towel riley home has the best towels

My wife loves the spa towel and bedding collection highly recommended good quality

I would give a zero star if I could. This is hands down one of the worst online shopping experiences I’ve ever had. I placed an order on December 3, specifically as a Christmas gift, and weeks later I still have no product, no shipping update, and no meaningful communication. At this point, I don’t even know if the order actually exists beyond the charge on my card. Customer service is practically nonexistent. There is no live person to speak with — the phone system only dumps you into voicemail. I left two voicemails that were completely ignored. I also sent three emails. I received one response after two days to the first email, and then… silence. No follow-up, no explanation, no resolution. If you’re going to take customers’ money, the bare minimum is communication. This company fails at even that. Missing a holiday delivery is bad enough, but ghosting customers afterward is unacceptable. Do yourself a favor and do not order from this company, especially if the item is time-sensitive or meant as a gift. I deeply regret trusting Riley Home and would never recommend them to anyone.

Haven't gotten my product yet but just beyond frustrated with the shipping. Ordered the down duvet insert on November 23rd as a Black Friday deal. It is not December 23rd and the item hasn't even shipped. Bought this expensive item as a christmas present and extremely disappointed. Again, can't speak to the quality of the product and everything I heard is that it's a great duvet, but if you're doing black friday shopping I recommend you think twice if it's a christmas present.

Hi I bought the four layer robe and got it 2 days later impressed with the quality and fast shipping definitely recommend

If I could give a zero, I would. Never shipped my product but yet took my money. Credit company now involved. This is your warning!