Riley HomeReviews of rileyhome.com

I bought 6 towels and a bathrobe from Riley. The bathrobe pills and sheds really badly, and the hem on one of the towels has unraveled. They advertise it as "Gold Standard of Quality"? Not even close.

I purchased a duvet insert in 2021 that is still under warrantee. Unfortunately, the quality of the item has not held up. Many of the quilted squares are completely flat. The company claims this is normal wear and tear and refuses to replace or repair the duvet insert. Only option is a discount to purchase a new item from them -- which is absurd if this is the quality I can expect from them. Cannot even write a review of the duvet insert on their website. It was fine at first, but they clearly do not stand behind their product.

I ordered a set of spa towels for $120 and they simply are not very absorbent. I’ve been trying to contact customer service ALL DAY to initiate a Return. I even filled out the return form with my order #, and NO RESPONSE. They told me 6hours ago that I would hear back from them in, wait for it, 14 minutes! I’ve not had an experience like this before, and I do love their sheets.