Riley HomeReviews of rileyhome.com

Super quality products, excellent costumer service, very recommended!!! Can't wait for my next purchase on this site.

Really happy with my experience with Riley Home! Great service and beautiful products. Definitely recommend!

Had a great experience with Riley Home! Very happy overall and would definitely recommend them. Looking forward to shopping with them again.

Similar to a few of the other reviewers, I too regret my purchase from Riley Home. I ordered premium, luxury towels at a high price point, and was sent two that had tags on them and were folded in a very nice presentation, and two that were clearly returned: they were a slightly different color, smelled very strongly like someone's fabric softener, had no tags, and were folded sloppily. I reached out to customer service and they requested that I wash them a few times to remove the smell and then I could ship them back and exchange them if I wanted after that. Not exactly the response you expect when paying nearly $100 for a towel. A couple months later, when drying off, the towel ripped right down the middle. Since it was beyond the 60 day period. I was merely offered a $20 off coupon code to remedy the poor quality. They are expensive, but not a good investment. Don't waste your money on products that the company won't stand behind!

There are certain colors in bed sheets I gravitate toward...blues...grays...dark greens. Unfortunately, they also seem to be the colors of sheets that fade oddly or get weird discoloration or bleachy splotches (with no bleach used). In frustration, I usually end up buying white sheets for a few years, Well, I bought a percale king set in Cloud (light blue) at Riley Home. I could not resist: great color. Sheets are nice quality. Decent price for "expensive" sheets. But two of the pillowcases and the fitted sheet only (not the flat sheet) developed stains after a few washings. It's barely been a month since they arrived, so I contacted customer service with photos. They had an interesting "solution" : they sent me a "one time only" replacement of the two pillowcases and the fitted sheet. What does this tell me? They know the sheets have a problem so they replace rather than putting customers and themselves through a return "assessment of your damaged sheets" rigamarole. I have a grudging respect for Riley Home since they did not waste too much of my time with going back and forth with customer support. Plus, they told me all I need to know about the future with Riley Home: I know to move on from buying sheets at Riley Home because I have no doubt the replacements will soon discolor as well.

I would think twice before trusting Riley Home with an order. When problems arose, support became extremely difficult to reach, repeated attempts to resolve the situation went nowhere, and the refund remained unresolved. The wider picture raised even more concern: customers have reported delivery, refund and communication problems, while Riley’s own website contains conflicting warranty information, with some products showing five years and its terms stating three. The “60-day, no questions asked” return message also comes with significant conditions in the detailed policy. For me, the combination of poor support, unresolved refund issues and these inconsistencies is enough to warrant serious caution before paying.

Very disappointing experience with Riley Home. Support was unresponsive, repeated attempts to resolve the issue went nowhere, and the refund was not resolved. I also found complaints about delayed orders, refunds and communication, plus inconsistent warranty terms on Riley’s own website. Given these issues, I would be very cautious before ordering and would document all return, refund and warranty terms in advance.

Best quality!! Best customer service 10 star review