Riley HomeReviews of rileyhome.com

There are certain colors in bed sheets I gravitate toward...blues...grays...dark greens. Unfortunately, they also seem to be the colors of sheets that fade oddly or get weird discoloration or bleachy splotches (with no bleach used). In frustration, I usually end up buying white sheets for a few years, Well, I bought a percale king set in Cloud (light blue) at Riley Home. I could not resist: great color. Sheets are nice quality. Decent price for "expensive" sheets. But two of the pillowcases and the fitted sheet only (not the flat sheet) developed stains after a few washings. It's barely been a month since they arrived, so I contacted customer service with photos. They had an interesting "solution" : they sent me a "one time only" replacement of the two pillowcases and the fitted sheet. What does this tell me? They know the sheets have a problem so they replace rather than putting customers and themselves through a return "assessment of your damaged sheets" rigamarole. I have a grudging respect for Riley Home since they did not waste too much of my time with going back and forth with customer support. Plus, they told me all I need to know about the future with Riley Home: I know to move on from buying sheets at Riley Home because I have no doubt the replacements will soon discolor as well.

Haven't gotten my product yet but just beyond frustrated with the shipping. Ordered the down duvet insert on November 23rd as a Black Friday deal. It is not December 23rd and the item hasn't even shipped. Bought this expensive item as a christmas present and extremely disappointed. Again, can't speak to the quality of the product and everything I heard is that it's a great duvet, but if you're doing black friday shopping I recommend you think twice if it's a christmas present.

Firstly, I'm disappointed at how Riley blocks users' ability to leave real reviews on their website. I've tried for quite a while and you can't unless they manually request it from you. We had the linen duvet cover for less than 3 years, with infrequent, very gentle washing. A few months ago, it completely tore in half from the top seam in the middle of the night - from being so thin and poorly constructed. Quality linen doesn't do this when properly cared for. I reached out to Riley and they basically shrugged; didn't offer a replacement or a reasoning - just 10% code so I could buy a new one (?). Every blanket or duvet cover I've ever owned (cheaper ones!) are still in great condition after 15+ years of care and use. In summary, I unfortunately wouldn't recommend this product. I think if you advertise your business as 'luxury bedding' you should handle your products and customer service as such.