Riley HomeReviews of rileyhome.com

The customer service relating to questions and others was great.

I recently purchased bedding and towels from Riley Home, and I couldn't be more satisfied with my experience. The quality of the materials is exceptional! – the sheets are incredibly soft and durable, providing a luxurious feel. The towels are equally impressive, with excellent absorbency and a plush texture that feels great against the skin

I agree with other one-star review. These are the worst sheets ever. They make my rags look good. They are full of wrinkles, not soft and fit very poorly. Customer service at the company was hardly what I call customer service. They do not stand by their products. I don't understand how this company remains in business, other than by scamming and misleading their customers. I believe that all the 5 star reviews on their website are bogus. Terrible company with an awful product.

Last year I purchased a set of queen sheets advertised as soft and wrinkle free and promoted by the New York Times Wirecutter reviews as their top pick for quality sheets. They cost $160 but I wanted to splurge for great sheets as a present to my husband. They were seriously the worst sheets I’ve ever purchased in my life. I followed the care instructions but no matter what I did the wrinkles were intense and would not come out unless I ironed the sheets (who has time for that?) and even then they looked like crap. I ended up throwing them away. Riley solicited a review from me and I wrote a polite but honest review that they never published. The reviews on their site for these terrible sheets were ALL five stars. It’s simply not possible that this is true. I noticed they’re no longer listed on Wirecutter. Huh, wonder why? Very dishonest, rip-off company.

Deceptive product representations. Their sheet “sets” contain only a single sheet. A checkbox for an optional flat sheet leads you to think it’s for a flat bottom sheet instead of a fitted one, since fitted sheets don’t fit some thicker mattresses. But no -- if you don’t check the box for an “optional” flat sheet at additional cost, you get no upper sheet in your “sheet set.” A con to make you pay extra for the second sheet.