Riley HomeReviews of rileyhome.com

Great product, great quality, washes well and very comfortable. Would purchase it again at any time. Five Star ⭐

Great company, had a great experience with them, Bought from them several times already good quality!

Absolutely in love with their products

Poor quality compared to similar brands & even worse customer service

This company is extremely shady. They’ve recently added a bunch of fake reviews to this page, not sure how trustpilot is allowing this. They don’t ship to outside of the US, so how are there reviews from GB? Their website reviews are even fake, very short sketchy reviews with no verification. This company used to be great and have great customer service but I suspect it has been sold overseas as the quality has sharply declined and you can’t find any information on anyone who works here. They quietly reversed their warranty from 5 years to 3 years and notice how on their website they have not had any new products or even new products photos for YEARS. They also constantly have sales now while increasing their prices a ridiculous amount over the past year, not a good sign of business. If you do a quick research, you’ll find nothing but negative reviews. All of their “press reviews” on their site are either very outdated or fake. Their social media has almost no interactions or real customer photos. Buyer beware

Great customer service and the product is amazing I wish they more colors

I had a frustrating experience with customer support response time was slow and communication wasn’t very helpful. That part definitely needs improvement. However, I did receive the Mosaic Cotton Quilt, and the product itself is absolutely perfect. The quality, fabric, and finish are exactly as expected soft comfortable and beautifully made. So while customer service could be much better, the product quality really impressed me.

Do not do business with this company. The product was a poor quality, so I returned two separate orders of towels. Both orders were approved for return and mailed to Riley with the shipping labels provided. After hearing nothing, I contacted Riley about my refund. They processed the refund on one of the orders. But now over a month after their receipt of the return, they will not process the second refund. Their customer service has been absolutely useless, telling me the same nonsense every time, that they are working on it, ignoring the fact that I have already proven their receipt of the return. They will not let you talk to anyone with actual authority to fix the problem. Stay away! I’ve had to contact the BBB.