Riley HomeReviews of rileyhome.com

Similar to a few of the other reviewers, I too regret my purchase from Riley Home. I ordered premium, luxury towels at a high price point, and was sent two that had tags on them and were folded in a very nice presentation, and two that were clearly returned: they were a slightly different color, smelled very strongly like someone's fabric softener, had no tags, and were folded sloppily. I reached out to customer service and they requested that I wash them a few times to remove the smell and then I could ship them back and exchange them if I wanted after that. Not exactly the response you expect when paying nearly $100 for a towel. A couple months later, when drying off, the towel ripped right down the middle. Since it was beyond the 60 day period. I was merely offered a $20 off coupon code to remedy the poor quality. They are expensive, but not a good investment. Don't waste your money on products that the company won't stand behind!

I would think twice before trusting Riley Home with an order. When problems arose, support became extremely difficult to reach, repeated attempts to resolve the situation went nowhere, and the refund remained unresolved. The wider picture raised even more concern: customers have reported delivery, refund and communication problems, while Riley’s own website contains conflicting warranty information, with some products showing five years and its terms stating three. The “60-day, no questions asked” return message also comes with significant conditions in the detailed policy. For me, the combination of poor support, unresolved refund issues and these inconsistencies is enough to warrant serious caution before paying.

Very disappointing experience with Riley Home. Support was unresponsive, repeated attempts to resolve the issue went nowhere, and the refund was not resolved. I also found complaints about delayed orders, refunds and communication, plus inconsistent warranty terms on Riley’s own website. Given these issues, I would be very cautious before ordering and would document all return, refund and warranty terms in advance.

I regret ordering from Riley Home. The quality did not match the premium price, and when I contacted customer support about the issue, getting help was almost impossible. Responses were slow, and no real solution was offered. For a company that markets itself as high-end, I expected much better service and products. I won't be buying from them again.

Terrible quality Do not buy this! I've bought so many white sheet sets and duvet inserts- bought this colored duvet cover, washed it, and now it's different colors throughout. They refuse to do anything because it's "outside of their return window". This is obviously a defect. Don't waste your money!"

Poor quality compared to similar brands & even worse customer service

This company is extremely shady. They’ve recently added a bunch of fake reviews to this page, not sure how trustpilot is allowing this. They don’t ship to outside of the US, so how are there reviews from GB? Their website reviews are even fake, very short sketchy reviews with no verification. This company used to be great and have great customer service but I suspect it has been sold overseas as the quality has sharply declined and you can’t find any information on anyone who works here. They quietly reversed their warranty from 5 years to 3 years and notice how on their website they have not had any new products or even new products photos for YEARS. They also constantly have sales now while increasing their prices a ridiculous amount over the past year, not a good sign of business. If you do a quick research, you’ll find nothing but negative reviews. All of their “press reviews” on their site are either very outdated or fake. Their social media has almost no interactions or real customer photos. Buyer beware

Do not do business with this company. The product was a poor quality, so I returned two separate orders of towels. Both orders were approved for return and mailed to Riley with the shipping labels provided. After hearing nothing, I contacted Riley about my refund. They processed the refund on one of the orders. But now over a month after their receipt of the return, they will not process the second refund. Their customer service has been absolutely useless, telling me the same nonsense every time, that they are working on it, ignoring the fact that I have already proven their receipt of the return. They will not let you talk to anyone with actual authority to fix the problem. Stay away! I’ve had to contact the BBB.