Right Stuf AnimeReviews of rightstufanime.com

Really great service they always help you with anything you need and their deals and manga selection is unmatched

I have ordered manga and anime on DVD and Blue-ray from RSA, Robert’s Corner Anime Store, Amazon, eBay, Crunchyroll, Funimation and Sentai Filmworks. Despite the pandemic, all have done a relatively good job. RSA does the following very well: 1) The “Got Anime” member prices are lower for most products offered elsewhere. 2) the packaging and the interior cardboard inserts surrounding books and discs is the best packaging I have ever seen. All books and discs are wrapped in brown paper then nestled within a cardboard holder to keep them secure. No bubble-wrap or plastic pillows-more environmentally responsible. To be superior to their competitors, RSA needs improvement on the following: 1) Customer service follow-up is lacking it non-existent. On 11/26, had ordered $200 in manga to collect the entire series. They have 14 of the 16 books in stock. 2 books are on back-order. Rather than sending the 14 books they have in stock and could send. Their policy is to hold all books until they can send it complete. I have suggested twice to send the available books now and send the back-ordered books with an order of pre-ordered books. I have received no answer and no acknowledgement of my emails after almost a month of waiting-hopefully will get a response from RSA’s “animazing” customer service. 2) Rigid partial shipment policies are not flexible to handle prompt delivery of goods. Amazon has the ability to send partial shipments snd clear their warehouses of inventory and still track unfilled orders. RSA policies and systems need to be updated to satisfy the customer not the convenience of the company. 3) Suggestions under a product are not always relevant. I was interested in a DVD but it was Season 2. It showed Season 1 but not Season 3 where I had seen it elsewhere on the site. Why would the product recommendations not show all Seasons? 4) Though there seems to be an overwhelming amount of NSFW, heteronormative products, there seems to be a limited amount of Yaoi/BL books and anime. RSA is one of several places I go for anime and manga. I get faster response and better results from Robert’s Corner Anime Store and Amazon. RSA has done well in some areas and, if their management would address the opportunities for improvement and fix them, who knows how much of a powerhouse RSA could become?

They package the merchandise like no other. Cardboard spacers on four sides and extra crate paper top and bottom. Everything I have called in with order issues they have helped me out promptly. I wish other companies were like this.

I've been using RightStuf for almost all of my manga/anime needs for years. Between weekly sales and the Got Anime membership, I'm able to get new manga and anime for cheaper than anywhere else I've found, and as long as you meet the minimum order requirement the shipping is free. Always aiming for free shipping means your stuff might not get shipped right away because they may be waiting on some items before sending the package, but I think the trade-off is completely worth it. They also have a massive selection. If it has been localized and is still in print they probably have it listed. Very rarely do I have to go elsewhere to find a title, and it's always been for an out-of-print title that is hard to find. They've done an excellent job of keeping me informed if the release of an item I preordered got pushed back, and I can easily check on past orders, what's been sent already, and what's pending. I also appreciate that they now let you know if an item you're viewing is something you've purchased already. When collecting multiple long-running series it can be hard to keep track of which volumes you've already purchased, especially if it's a pre-order, so having that notice has prevented me from pre-ordering the same title more than once.

I have been a RightStuf customer for over 3 years now and I can honestly say it’s the best website for anime merchandise. They have an excellent selection of shows, movies, figures, collectibles and they have some of the best prices anywhere on the internet. The love and care they put into their packaging is also unrivaled. I have never had an issue with my items showing up with so much as a smudge on them. Their website is very easy to navigate as well. If I had any sort of complaint, it’s that I wish the website would keep me logged in instead of having me log in every time, but I understand it’s for security purposes. RightStuf rules and I will continue buying from them for years to come!

Everything arrives on time and in perfect condition, best prices on anime that you can find.

Everything is great. Prices are the best online. Customer service is amazing. Shipping is pristine. My only problems were preorders delaying order fulfillment for a long time and I couldn't remove individual items from a very large order.

Canadian customer here. I order off them regularly and have had the occasional hiccup which was resolved quickly and efficiently but for the most part very reliable, quick and professional. Every time I've had to contact customer service to enquire about something I always have had a positive and helpful interaction. Nothing but good things to say there. Unfortunately I no longer order figures as the shipping fees are far too high to be shipped to Canada.