JamesConnie E.
Had a problem and they handled it with smile
Handled warranty in matter of minutes
Rhino USA is a small family business founded by a father and two sons from Temecula, California. Our mission is to design and distribute superior powersports accessories backed by a lifetime guaranty and personalized customer service.
Rhino USA (rhinousainc.com) has 255 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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255 approved reviews, newest moderated first
JamesConnie E.
Handled warranty in matter of minutes
Steve L.
Ordered the drop Hitch on december 27TH from Rhino USA sb Rhino China. It's now February 10th. Have emailed several times and gotten robo replies. No idea how it was shipped can only use the tracking number through some Chinese site that says it was delivered but it never showed and they have no pictures or proof of delivery. DONT ORDER THROUGH THEM ITS A SCAM!.
Response from Rhino USAFeb 11, 2026
Hello! We’re really sorry you’re dealing with this, that’s incredibly frustrating. Based on what you described, it sounds like you may have unfortunately purchased through a fraudulent site. Rhino USA does not ship products from China. We definitely want to help you get this sorted out. Please give us a call at 1-800-575-7310 or email us at [email protected], and our team will take care of you. If you have any order confirmation emails or screenshots, send those over as well so we can investigate and guide you on next steps. We appreciate you bringing this to our attention, and we’ll do everything we can to help make this right.
Anthony R.
Fantastic customer support! Thank you for helping with a warranty question so quickly!!
Jay G.
Rhino USA has excellent customer service. The warranty submission was quick and painless. I messed up a tow strap after pulling someone out. They replaced and shipped it same day. Super fast and painless.
gene W.
My retractable tie down doesn’t work and I couldn’t find my info for warranty and the person I was dealing with handled it
Marcell P.
The q.6 inch ratchet straps are nice and wide to help from getting jammed up. And the self retractable straps are also fantastic.
Ronald R.
Great company you guys take care of your needs and issues Thanks for everything You guys are top notch Ron
Jamie
Rhino USA goes above and beyond with customer service. I've bought multiple things from them and always get follow-up to make sure I'm happy with the item(s), or have any questions. Friends have seen my purchases and actually bought some of their own. The quality of products is amazing and I love that it goes to a great family and employees!! I'm happy to be a customer and would definitely recommend them!