Rhino USAReviews of rhinousainc.com

Response from Rhino USAOct 14, 2026

Hi, We’re sorry the lock isn’t fitting your trailer coupler! Please email us at [email protected] or call us at 800-575-7310. Our team will be happy to help you find a solution!

Response from Rhino USASep 16, 2026

Hey! We’re sorry your order didn’t arrive when expected. We’re glad we were able to connect with you, and your replacement is now on the way. Thank you for your patience and for giving us the opportunity to make this right!

Response from Rhino USASep 16, 2026

Hey! We’re sorry your order still hasn’t arrived. Please email us at: [email protected] or call us at (800) 575-7310 so our team can look into this right away and make it right for you!

Response from Rhino USASep 16, 2026

Hey! We’re sorry to hear about the straps and that you never received a response from our team. That is not the level of quality or service we aim to provide. Our products are backed by a lifetime warranty, and we’d appreciate the opportunity to make this right. Please email us at: [email protected] or call (800) 575-7310, and our team will get you taken care of!

Response from Rhino USAAug 13, 2026

Hi Johnathan, We’re sorry this experience was frustrating. At the time you contacted our team, the shipment had not yet been declared lost by the carrier, which limited the options we had available for issuing a refund while the package was still considered in transit. We’re glad Amazon was ultimately able to confirm the shipment as lost and process your refund. We understand the delay and conflicting carrier information made this a frustrating experience, and we appreciate you bringing it to our attention. Our team will be reaching out to you directly regarding your experience.

Response from Rhino USAAug 3, 2026

We're very sorry to hear about your experience, and we completely understand how frustrating it is to receive an empty package. We did respond to your inquiry on Thursday and asked you to confirm your shipping address so we could get a replacement sent out as quickly as possible. If you haven't seen our email, would you mind checking your junk, spam, or promotions folder? Sometimes our replies can end up there. Once you confirm your address, we'll be happy to move forward with getting your replacement shipped out. We appreciate your patience and look forward to getting this resolved for you.