Residence SupplyReviews of residencesupply.com

Received stair lights four - five weeks after order although was told 10 days. When they arrived and installed they did not work properly. I asked for technical support numerous times via email and calls leaving messages for a return call and got the runaround. My electrician could not get them to work correctly so I asked for a refund. Again, got the runaround. After being ghosted by the person I had been dealing with was finally able to speak to a different customer support person that issued a return label. Once returned I received a partial refund. Months of trying to get them to acknowledge the issue just to get a partial refund. I am going to file a complaint with the Florida State's Attorney General office. DO NOT BUY FROM THIS COMPANY!

Lack of response and misleading photo and product description…You cannot return anything at the end ! Lack of response and misleading website. Other negative posts appear correct on Trust Pilot. Positive posts appear to be a fraud I believe it cannot be otherwise they must have paid for those comments If you need any more relevant details you can contact me and you will of course be able to realise you should not buy from such a fraudulent company who is not compliant with any regulations towards customers where it be GDPR since they obviously sell clients data or return policies since they manage to send at a time where you have minimal time to answer and return the product : anyway once you bought their product you will not be able to contact them since they will monitor your phone number and phone so that they will not answer any queries. Not US products it is only China plastic products of very low quality and small size you wille receive. They deliver expensive product with at least 2 months delay and so the return policy won't apply if you are not satisfied with your product and they apply a discount on the product on which you have to add china fees It is the worst scam I had to experience in my life (and I am a 50 years old adult aware of prices and quality products ! In this case I can only recommend you avoid having to experience such frustrations ! Kind regards, Lionel _______________________________________________ Absence de réponse et tromperie… Absence de réponse et site internet trompeur. D'autres messages négatifs semblent corrects sur Trust Pilot. Pas les États-Unis mais la Chine. Demander un remboursement et je n'ai même pas eu de détails d'expédition pour le moment, commande passée il y a deux semaines. Incompétence totale et sensation d'arnaque.

Lack of response and misleading website. Other negative posts appear correct on Trust Pilot. Not US but China. Asking for refund and not even had a shipping detail yet order placed two weeks ago. Complete incompetence and feel like a scam. Avoid!

the items took months to arrive and when they did all the items were damaged. i would never order from them again. Also, they will not process a refund. when i ask to speak to someone the guy said there is no one to talk to. he was just hired to answer phones at home. this is as shady as it gets.

Company poses as a luxury lighting company but ships out Chinese crap. Light hangs completely crooked. I’ve been pursuing a refund for over a month as they delay delay delay. BUYER BEWARE.

All the positive reviews are written in the exact same way.. Sad when companies fake it on Trustpilot. I don’t know who to trust anymore.

The right lighting for our art studio was crucial. The pendant lights we picked offer clear, glare free illumination, ensuring our artworks are showcased in the best light and adding an artistic touch to the space.

Our mountain cabin's reading nook is now adorned with pendant lights. Their rustic design combined with a warm, focused glow creates the perfect cozy corner for diving into a good book.