Yaniv G.
Bad Experience, Poor Supplier
Had a pretty bad experience with this supplier. Fixtures took three weeks to arrive, were of VERY low quality and very different from the photos and description provided on the site. They are also not of US standard so you one needs to modify existing ceiling boxes for them to fit naturally. When I wanted to return, I had to explain why and provide a photo of the lamp, Instead of just sending over a return label like every other company. took the company three days to send a return label. The fixtures come from China, which is perfectly fine, but the tracking information was unclear and lacked any indication on delivery estimate. They also are not synced well with their order software (Shop, I believe) so they did not receive my correct info when I placed my order. I had to reply by email, which if I would have missed I’d have never received the fixtures in the first place. Last but not least, they deleted my negative (but honest) review in the fixture in their site. Was eventually contacted by costumer support and was offered a full refund for editing this review. I made it clear that I will only ask for a refund for the items I return and nothing more. Costumer service was very courteous (the only reason I decided to edit to 2 stars), and assured me the item will be either removed of corrected on their site. They have not done so, neither have they corrected the incorrect description.