Kevin B.
WORST COSTOMER SERVICE EVER
Ordered 2 elec cover plates on their Black Friday Sale, after 30 days contacted them to track down my order, only to find out that they placed the order on hold because: " Their website had an issue with wrong prices". I would now have to pay 3x the amount to get the cover plates. Zero contact from them to notify me of their issues, no offer to make it right, just pay more...I canceled the order.
Response from Residence SupplyJan 6, 2026
Hi Kevin, We apologize for the inconvenience this caused. The pricing issue was the result of an unexpected website error, and the affected orders were placed on hold while the issue was being reviewed. We understand how frustrating this situation is, especially given the lack of prior notification, and we regret the disruption this caused to your order. Upon checking, the refund for your order has already been processed on our end. Refunds are issued immediately from our system; however, please allow your bank 2–3 business days for the funds to reflect in your account. We appreciate your understanding as we work to prevent similar issues in the future. Sincerely, Residence Supply