Bryan
Dishonest and unprofessional--and site is still wrong.
The 15-20 day shipped ended with no communication from RS. I asked for ETA and got nothing. The product team is dishonest and unprofessional: I ordered 1 x 100W and 1 x 200W power supply units for two different rooms. RS tells me the 200W power supply is really 150W but they'll send two, so it's okay. I tell them they are for different rooms, so NOT okay, but I'll pick different lights to lower the total wattage. Five days later they tell me that 5W lights are not "supported", but (original) 10W lights are (?!). THEY HAVE NEVER SEEN THE DESIGN. It's just track lighting, not rocket science. I suspect that RS is having supply problems, but instead of being honest about it, they chose to stall with B.S. excuses and idiotic suggestions.
Response from Residence SupplyJun 16, 2026
Hi Bryan, We sincerely apologize for the inconvenience, confusion, and frustration this experience has caused. We understand how disappointing it is to receive conflicting information, especially when you're trying to plan a project and make informed decisions about your lighting setup. Our intention has never been to create unnecessary delays or confusion, and we regret that the information provided regarding the power supplies and lighting configuration did not meet your expectations. We understand why this would be frustrating, particularly when the components are intended for different rooms and applications. We are willing to make this right for you. If you are still interested in proceeding with the order, we would be happy to have one of our Sales Representatives reach out directly to discuss your project requirements and help determine the best setup for your space. Our goal is to ensure you receive a solution that works properly for your intended design and lighting needs. We truly appreciate the opportunity to address your concerns and hope we can help bring this matter to a positive resolution. Sincerely, Residence Supply