Residence SupplyReviews of residencesupply.com

Response from Residence SupplyJul 27, 2026

Hi Shavonne, Thank you so much for taking the time to share this experience! We're glad our team could get a replacement out to you quickly after the shipping mishap — that's exactly the kind of service we aim for. It's also great to hear the color match and quality lived up to expectations. We'd love to help you outfit the rest of your home, and please don't hesitate to reach out if you need any color-matching guidance for your other outlets and switches. Thanks again for your support! Sincerely, Residence Supply

Response from Residence SupplyJul 21, 2026

Hi Lauren, Thank you so much for your kind words! We’re delighted to hear that you found the ordering process easy and that you’re happy with the products. Creating a seamless shopping experience alongside high-quality products is always our goal, so it’s wonderful to know we delivered on both. Thank you again for choosing Residence Supply. We truly appreciate your support. Sincerely, Residence Supply

Response from Residence SupplyJul 21, 2026

Hi Brett, Thank you so much for your review! We’re thrilled to hear you’re happy with your purchase and that it looks great in your space. We truly appreciate your support and hope you enjoy it for many years to come. Sincerely, Residence Supply

Response from Residence SupplyJul 21, 2026

Hi Susan, Thank you so much for your wonderful review! We’re delighted to hear that you’re happy with both the quality of our products and the customer service you received. Your kind words mean a great deal to our team and motivate us to continue providing the best experience possible. Thank you again for choosing Residence Supply. We truly appreciate your support. Sincerely, Residence Supply

Response from Residence SupplyJul 21, 2026

Hi there, Thank you so much for taking the time to share such a thoughtful review. We truly appreciate you giving Residence Supply a chance, especially after being on the fence about placing your order. We completely understand how concerning it must have been to receive only part of your chandelier without knowing it would arrive in two separate crates. We sincerely apologize for that confusion and appreciate your feedback—it’s a great reminder of how important proactive communication is, and we’ll continue working to improve that experience. We're so glad our team was able to provide the answers you needed quickly and that the second shipment arrived safely and in perfect condition. Hearing that your Wamble Chandelier is now installed, shining beautifully, and that both you and your clients are thrilled with the final result truly makes our day. Your recognition of our team's responsiveness and communication means a great deal, especially coming from someone managing a long residential remodel with multiple vendors. We know how valuable timely updates are, and we're honored that our team was able to make your job just a little easier. Thank you again for your trust, your patience, and your kind recommendation. We look forward to being part of many more of your projects in the future. Sincerely, Residence Supply

Response from Residence SupplyJul 21, 2026

Hi Lauren, Thank you so much for your kind words! We’re delighted to hear that you received excellent customer service from our design team. Helping our customers find the right pieces for their space is something we’re passionate about, so it’s wonderful to know your experience was a positive one. Thank you again for choosing Residence Supply. We truly appreciate your support and look forward to assisting you again in the future. Sincerely, Residence Supply

Response from Residence SupplyJul 10, 2026

Hi Jared, Thank you for taking the time to share such a thoughtful and balanced review. We truly appreciate your honest feedback. We're especially grateful for your kind words about Jennifer. We'll be sure to share your comments with her — she'll be delighted to know her responsiveness and dedication helped turn your experience into a positive one. We're sorry to hear that the brass face plates and toggle switches didn't meet your expectations. Your feedback regarding the finish and the feel of the internal components is valuable, and we'll be sure to share it with our product team as we continue to refine and improve our products. That said, we're glad we were able to resolve your return and refund fairly and demonstrate our commitment to standing behind our customers. Knowing that you would consider shopping with us again means a great deal. Thank you again for your honest review and for giving us the opportunity to make things right. Sincerely, Residence Supply

Response from Residence SupplyJul 8, 2026

Hi Marlys, Thank you for taking the time to share your feedback. We’re sorry to hear that you found our website difficult to use, but we’re really glad our support team was able to step in and resolve everything quickly for you. Your feedback about the website is valuable, and we’ll continue working to improve the experience. We’re happy we could make the process easier once you reached out. Thank you again for choosing Residence Supply. We truly appreciate your support. Sincerely, Residence Supply