reservationstays.comReviews of reservationstays.com

SCAM This was the number that came up first when I googled Novotel South Warf Hotel. I genuinely thought I was speaking to the Novotel Reception. I had a few red flags. eg the price of the room was much cheaper than expected. The initially said the hotel was booked out and then there were 2 rooms available. they included a shuttle bus and breakfast for only a few dollars. They did not seem to know much about the location of the hotel. I had already given my Credit card details when I googled to see if it was a scam. I hung up and blocked my card immediately, but I'm worried its too late.

1 Star is even too much for this company. I thought I was dealing with Quality Hotel but I guess the link brought me to reservation stays. I booked 3 rooms at once, was told one price but charged another. They charged me different rates for the same rooms, I didn't get the rooms I reserved (booked king and got a double) and when you try calling customer service, after 2 hours nothing at all gets resolved. They keep apologizing but never resolve the issue. I emailed the company and was told the case is closed and there's nothing they can do. Who closed the case?? NEVER EVER USE THIS COMPANY. They're fraudulent, deceiving and not willing to fix errors that THEY MAKE.

The website booked dates that I did not enter. I called the toll free number and reported the error and they offered absolutely no help. I called them within 15 minutes and offered to rebook the correct dates. I think these are scammers.

Avoid like the plague. The hotel I booked through this website was absolutely amazing so no problems with that. The issue started when we went for our breakfast which was included in the deal to be told that they stopped serving breakfast when the covid pandemic started. I sent an email and called the reservations. Over the phone and via email, I was told that they will check with the hotel and offer compensation for the breakfast. A week later I replied to the email asking for an update. I got no response. I called them a week later from the uk. I spent 45 minutes trying to speak to customer services. Again I was told they would compensate me. I was sent an email later on to confirm that I would be compensated but no amount was stated. I emailed asking how much was the compensation but again got no response. I have called again a week later today, to ask the question about the compensation to be told that they have processed the compensation. I asked how much was the compensation. I was told that it was €50 dollars. 50 dollars compensation for breakfast for 2 mornings for 4 people is absolutely ridiculous. It works out to €6.25 for breakfast per person. To put that into context, the hotel sent us to a restaurant next door with a voucher for €20 for breakfast which cost €80 dollars for 2 people. Our breakfast consisted of two omelette, two rye toast and two coffees. This has made the compensation feel like a slap on the face. If breakfast was not included, I would not mind. However it was but according to the hotel, they stopped doing breakfast two years ago. It feels like they are selling the rooms with breakfast and if someone complains offering a €25 dollars per night compensation irrespective of the number of people booked. We had a 4 person suite.

Received the confirmation information and the voucher AFTER the first night of the pre-paid reservation. Having no information, I could not find the hotel and was left with no hotel room the first night. Res Stays refused to discuss the issue.

I had to book a hotel in a hurry, so I ended up using the first link which unfortunately was this company. I was charged 30% commission on the booking - it's an absolute scam.

I booked a 1 nite stay at Hilton Garden Inn Knoxville thinking I was booking with the hotel but somehow this scam bunch got involved and sent me a confirm saying it was non refundable after I paid. this is for 6 weeks from now...plenty of time to re rent the room. I needed to cancel but they refused citing their mighty policy! NOYHING BUT GREED!!!

I’m not sure about this website and has anyone ever booked a room through them where your reservation is actually with the hotel because we did book through reservations.com and I did call the hotel and they do have a reservation but with all these negative reviews I’m so leery of using this company the hotel said our booking is fine but if the company goes under or closes shuts down they have nothing to do with it