reservationstays.comReviews of reservationstays.com

To attract you, they give you a cheap booking value. Once you reach hotel you find your self pay extra 50% more for money or you will lose everything. Hotel complaints about this type of tricks they are doing by change your nationality to get extra discount. Once you check your mail, you find email from them asking you to cancel booking. Be careful when you deal with reservation stay and you should contact hotel before you leave your country.

When trying to reserve a room at Ramada in Helena MT, somehow this organization got into our attempt to reserve directly on the Remada website and a reservation was made through them at 1:00AM. It was intended to be for immediate checkin but it showed up as for the following evening. When arriving at the hotel, they could not accept the reservation as it was and cancelled it for us. I then paid Remada directly. This reservationstays organization demanded an email from the hotel that there was a cancellation with no penalty. The hotel says that this was abnormal and said the cancellation was sufficient. Repeated communication with reservationstays brought a refusal for a refund so I paid $123 for a reservation that did not result in a stay. This organization represents a scam!

Be aware. They gave me the option to buy "insurance" for an extra $3/day so that it would allow me to cancel or make changes anytime. Then, when I went to use it, it was no longer there. They didn't include it in my invoice, when I had paid for it. When I purchased my stay (for about $1,300 by the way) they said I had until Aug 19th to make changes. I thought this would be enough, because it would mean I was already at the hotel 2 days, and could see if I needed it longer. But when I check the invoice, they changed it to August 12th (which was the day I purchased it!)I wouldn't have purchased it with that date being the last time I can make changes! I need to fly home sooner, and now I can't do anything to get a refund for the last two days. Their email says they are closing the tab because it's been resolved, when it hasn't. Their phone number is bogus. Doesn't work.

Wanted to adjust reservation. No phone number to reach site. Called hotel. They were unable to help as reservation was thru this site. Person at hotel thought site may be associated with Expedia. Called expedia. They had not heard of this site. Expedia did find a phone number. Called no answer. Next day( which was too late) received an email stating reservation couldn’t be adjusted. Hotel recommended call them directly next time need reservation & will definitely do that. Was what appeared to be hotel site as pictures were of rooms we had been in with address of hotel; was apparently a pop up while was on hotel site that reservation was made.

I accidently booked a reservation on the wrong day with these people, they refused to help and/or modify the reservation. To boot I got COVID and they refused to do anything about it. They took my money for a stay that I never used and kept my $79.00 for nothing. The credit card company refused to help me also. Do not book with these people.

This is a fraudulent website. It will walk you through the reservation and will make you feel like you are making reservation through the authentic website and once you click submit your reservation it will even give you a confirmation and will tell you that you can not make any cancellations or changes to your reservation. But most of the hotel websites never tell you this BS. I have just make a reservation and as soon as clicked submit it took my money out right away ($478) and when I tried to contact the hotel they said that they do not recognize the confirmation number. They are big tugs. Beware of these tugs. They will give you a email address and if you write a email they will never respond. Also if you try to call them you will never be able to talk to a person.

Scam. Lost 2 days of Hotel Indigo. No one to call or complain to. Making life harder one booking at a time. No refunds. No compromise. Stick to paying extra at hotel website, more accountability. GLTA.

Made a reservation for 1 night at Holiday Inn Express and was quoted a price that was bogus. Reservation Stay took $65 fee but none if I Holiday Inn Express directly without disclosure. Their "customer service" is also bogus: could hardly hear them, or understand them, and when I sent an email as directed they did not reply. Absolutely horrible organization!