Republic ServicesReviews of republicservices.com

I would give it less than 1 star if I could! Our large double door refidgerator/freezer went out last Sunday the 18th of Dec. Our pickup is scheduled for Tuesdays. I called Republic at 7am on Tuesday morning asking for another pickup following the first one. I talked to 3 individuals, the last one had me pay $15.00 for the extra pickup. he stated it would be on Tuesday after the first pickup. Wednesday morning can undumped Thursday morning undumped Friday,Saturday not dumped. I called 2 different times to ask when pickup would happen. Each day I was told that day it would happen, did not. This all happened after I had talked to the general manager on Tuesday to get it locked in. As I said my extra can of garbage is still setting in the road in front of my house. The havalina are having fun every night!! So it looks like I am out of luck until our regular pick up but that is not a sure thing either!!! My experience has been horrible and this experience did not let me down. HORRIBLE AGAIN!!!!!!!!

All trash services are NOT created equal! I don't intimidate easily but this company is a BULLY. I have used Republic Services for all of my business's for many years. In the past couple of years there service has gone from good to horrible. I understand that Covid and the many challenges our economy is facing are primarily responsible for the late pick-ups, no pick ups, and a myriad of broken promises. This affected every business and we all must learn to be more patient, however, that is no excuse for bullying customers for payment on services that were NOT received! I have been receiving threatening letters, text, phone calls for over a year. this for services that I did not receive. I canceled services in August of LAST YEAR on one of my business's. I drove by the location 3 months after teh cancelation and noticed the large roll-off was still full and had not been picked up. Our of courtesy, I alerted them. This started a year of incredibly frustrating and tumultuous communication as they threatened me to pay for a years worth of services even tough I was able to clearly demonstrate, via emails and verbal confirmations that I, in fact, did cancel the services. I have multiple emails and phone calls of all my correspondence with many of the AZ REP. representatives. I would get a verbal confirmation on Tuesday that my account is clear only to get a threatening ROBO CALL on Wednesday telling me my account is past due and collections could occur (emails also)! I could write another 5 pages but I am tired and beat up. I was finally able to get a sympathetic ear from a rep (Kenneth) and after months of trying to work with him I was able to reduce my bill done to $171. I don't owe this amount but much like Bullies who extort money through intimidation I paid it because I was worn out and tired of the harassments. Shame on you Republic Services. Had you taken the time to review all of my accounts I assure you that it would have made a lot more sense to make me happy considering the cost of customer acquisition. I WAS a very good customer. Further, you could have followed the trail and seen how horribly I was treated. I was in constant contact. I never ducked calls or emails, in fact I initiated most of them in efforts clarify your errors! I implore all consumers. If you need any type of trash services, please do the research. Read the reviews! Republic Services is a big company who does not care about you or your business.

UPDATE: SO THEY MISSED 2 MORE PICKUPS AFTER THAT BUT FINALLY DID COME AND EMPTY IT......I'm going to leave a 3 star as this company is normally pretty good about picking up and what not except for this week. I noticed monday my trash was not picked up. I decided to wait because what are the odds my trash won't be picked up on Thursday ( I get pickup 2 days a week). I come home today at almost 5 and realize to my surprise I wasn't picked up again. I call and ask why it wasn't and let her know it hasn't been picked up all week. The representative informed me they have until 6 but if I would've called before 4 I could've got next day service. That doesnt make sense, I informed her that everyone on my street except me was picked up all week. So now I'm informed I have to wait until monday...which in fact is my normal pickup day. I asked if it could be the fact I had a can from the previous company they took over for but was told that would have nothing to do with it and no explanation as to why I wasn't picked up but just wait until Monday. I ask what am I suppose to do with my trash? No answer and they will NOT take trash that is not in the can. Dissatisfied to say the least

I have been a long time paying residential customer with several business contracts with this company. I have always paid on time. I'm not sure if they were bought out buy someone else or what happened but they have just decided to pick up my trash about every other week and then when I called and insisted that they come back out and pick up the trash they implied it was probably my fault and maybe my trash was not out in time-which it was-and then told me 3 times in a row that they were coming out to pick it up that day and have yet to show up. Today I was told that their truck that delivers my trash was broke down and that is why it was not picked up. They are very unprofessional and treat their customers lousy!

Hands down the absolute WORST company I have EVER dealt with for any product or service. After many years of what seemed to be fairly reliable service, this past spring, summer, and fall (2022), their residential pickup services became increasingly erratic. Rather than weekly pickup, they’d come every 2-3 weeks after repeatedly missing their promised make-up days. Of course, they still billed us the same quarterly amount. We finally called them to terminate service, and then we put the bin out, sealed it shut with rope, and taped 3 large signs on it saying that we terminated the service and wanted the bin removed. But they didn’t come to pick up the bin; instead, their service truck periodically came to “empty” the sealed empty bin! (I guess their drivers can’t read). We had to make 5 calls to the local number and another 5 calls to their headquarters number before anyone picked up the trash bin almost 1 month later. But in the meantime, charges appeared on our bill, which we again had to call to rectify. (Interestingly, everyone on the phone was nice and accommodating. The problem is that the actual service providers were totally incompetent and never followed through on the promises of the phone operators, who wisely clarified that the survey they wanted us to fill at the end was about the service that they, the phone operators, provided and not the trash collectors!) As if that wasn’t frustrating enough, 6 weeks later, we got threatening emails that if we didn’t pay the $19.50 we owed them (for what???), they’d send it to a collection agency! We made yet another call to be told that they will credit us the charge and that the threatening emails were from their automated system, which they would have corrected during their quarterly audit! Oh really, and would the collection agency know that after the fact? How about the credit-rating services that would have dinged us for this spurious charge? The topper is that we found another service that is not only reliable, but charges almost 1/6th the cost! That’s right! The incredibly unreliable Republic national chain – with economies of scale – was charging us 5.7x what a local competitor is now charging us. And yes, we are kicking ourselves for having not comparison-shopped back when we first moved here.

I have nothing but good things to say about Republic. I have had a 2 yd. container at my property since 1992, went through many companies and finally the last several years Republic. I love the drivers and I love Stephanie in the office. I had a minor problem and she solved it totally in about 3 hours. Republic got short changed with the county requiring everybody to have a garbage container along with their debris container. But as usual the county didn't tell them totally who already had a garbage container with the county and would not require one with Republic. That was my problem and she solved it up, PDQ, and got my bill adjusted. I will continue to be a customer for a very long time.

They want me to sign and commit to a three year service but they will not commit to a set fee or set rate of increase. They want to be able to raise the fee anytime for any amount and there is nothing I can say or do. Is this even a fair contract? Who signs an agreement like that?

Truck broke half of a mature tree, 4 months ago, they wont return my call. Truck ran into my building and ripped off a door and still wont return calls!! It was a hit and run, they never contacted to let me know they did it.. luckily both incidents were caught on camera. These guys are dangerous.