Republic ServicesReviews of republicservices.com

This is the worst company I have ever dealt with. I cancelled the service 10 months ago. They keep sending invoices and my so-called account manager, Kylan, does not manage my account. This is a joke. I call them every other day and I am transferred every time. I never wished a company went out of business until now.

Have used Republic Services for at least 10 years and am fed up. Yesterday was the straw that broke the camel’s back. Another missed pickup and it appears that no one on my street had pickup as their trash barrels are still there with their lids on. Each time a pickup is missed, I call the local office. The customer service reps are unfailingly polite and state they will put in a request for pickup however not once has my trash been picked up until the next scheduled pickup day. Now I have no room for additional trash and next scheduled pickup is not until the end of the week. About a month ago all trash except mine was picked up on our road. It had been put out the night before and of course they did not come out (once again) when the customer service rep said they would (I don’t blame the service reps). Might as well add that we bought 2 new heavy-duty barrels last year with attached lids to keep out the wildlife that abound here. One lid was found in the middle of our little-used road, unusable because it was run over. Approximately a month and a half ago the lid was totally missing from the second barrel after their pickup. Cannot recommend this company. Update: they did come today and pick up our trash which is a first for us but appreciated.

If I could give them zero stars I would it’s been month after month of constant nickel and diming trying to get us to pay for fees when we actually had this summer on hold got a $6.59 anonymous charge and then today I got another $35 bogus charge How can I be like I’m tired of your representatives constantly not being able to get it right we are done with Republic services. Come pick up your trashcan like I told you to. We are done with you. Terrible service. Cindy has a TERRIBLE attitude problem!!! Stop trying to sneak fees!! we don’t need you we have a county dump. We should’ve done that from the beginning instead of using obviously saying now really bad reviews so it’s not us it’s you.!!

Horrible service.... wishing we had another option and have reached out to surrounding providers to see if we can convince them to come into our area. Multiple instances of Republic Services not picking up as scheduled. Having to go weeks without pickup. Trash piling up and animals tearing it up all over the yard. Calling in to report missed service is a joke... you get a call center that has ABSOLUTELY NO IDEA whats going on and just tells you they will make sure it is rescheduled for the next day... and... surprise surprise... no one picks up the next day.

Trash pick-up was good after they changed drivers. The charges and added charges are outrageous. The cancellation charge, $55, is more expensive than one trash pick-up. Customer service is rude, the last one hung up on me. I wasn't yelling or cursing at them, but here you go -- FU and f Republic Services!

I wish I could give ZERO stars. This company does not deserve one star. I started a contract with Republic Services for a new nonprofit serving homeless women and children in Philadelphia. I don't know what happened but after 1 1/2 yr the services provided have completely stopped, without warning. This company has just refused to empty our dumpster and just gives excuses. They abandoned our organization and left our dumpster without service for 2 weeks. I have called customer service multiple times and keep being told they are coming and they don't show up. When I call the office to find out where they are, they tell me that they came to our property but did not have access. This has happened at least 5 times in 2 weeks. There is no accountability and they pass the call from one person to another and when they realize you have a complaint, the call gets conveniently disconnected. When you finally get a representative, they say that they will come and they don't. This has been a HORRIBLE experience. I have been a procurement specialist in a large corporation for over 7 years and I have worked with hundreds of vendors but I have NEVER been this frustrated with a business in my life. I ended up crying and pleading with them to empty our dumpster to no avail. They left our dumpster overflowing with vermin pulling our garbage out, etc. We, now, have to get a neighbor to, personally, make special trips to transport our trash while our dumpster remains full. I have found myself at my wits end with this situation. I would not recommend this company to a dog on the street. DO NOT USE THIS COMPANY.

If I could select ZERO stars, I would! I just started with Republic Services June 22 and I have gotten horrible service! I'm really wondering how you stay in business. ...not picking up my trash, then giving me an alternate day more than once only to have NO ONE show up. And last week, no one picked my trash up and I was told (by reaching out to the driver myself) that they were "off work" that day(Thursday) and they would come Friday. So there's no one else to pick up my trash on the day you agreed to do so? The last straw was may phone call to discuss all of this, just a few minutes ago; Wed, July 26th and in the middle of discussing all of these issues, suddenly the phone goes to a survey and says you Republic is closed and I will need to call back tomorrow. This is totally unprofessional and totally unacceptable.

There has been no yard waste pickup in our subdivision for more than three weeks. My neighbors and I have made multiple calls to customer service, in some cases (including my own) escalating the complaint through several layers of management trying to obtain satisfaction. My neighbors and I have received promises that someone was owning the problem and would be following up by telephone soon but no follow-up calls have been received and the yard waste is piling up around the neighborhood. Many of us are considering legal action at this point.