Rentalcars.comReviews of renatlcars.com

Do not use this company

Avoid! Worst customer service experience ever. Not replying for a week to a main enquiry message. When on a live chat, sending you T's&C's instead of being helpful and representing you for direct supplier.

Avoid!! This was the worst car rental experience I had in my life. I ended up having to pay for a new car rental through another company as the card that I paid with on rentalcars was not accepted by the car rental company itself when I arrived. The company hides important information in the T&Cs.

I rented a car from Rentalcars.com at Belgium Airport for five days, paid a deposit, and provided my credit card details. After returning the car, I noticed a charge of £290 on my credit card. When I inquired about the charge, I was informed it was for driving in a bus lane, which I understand comes with a fine of €58. However, I was charged £72 instead. When I questioned the higher charge, they explained that there was an additional £24 admin fee for each ticket. I expressed my concern that I should have been allowed to pay the €58 fine directly, but the call was ended abruptly. I believe this is unfair and possibly fraudulent. I strongly advise others to avoid renting from Rentalcars.com and to consider other providers. Be cautious about providing your credit card details.

Mietwagen gebucht und nicht erhalten. Ich erhalte seit nun 2 Monaten keine Rückmeldung seitens Rentalcars. Ich kann den Anbieter nicht empfehlen und werde ihn zukünftig auch meiden.

I was effectively scammed out of €100. After booking a car through Rentalcars, I unfortunately arrived late to the pickup point and discovered that the rental company doesn't hold the car if you're more than an hour late. This was surprising since I paid for the entire rental period and this condition was never mentioned during the booking process on Rentalcars. Despite this, I still expected a refund, as I paid for a service I never received. The next day, I tried to reach out to Rentalcars through their assistance chat, but received no response. The following day, I called them, only to be told that I wouldn't be reimbursed because I was calling two days after the incident. To me, this is a blatant scam for the following reasons: - The requirement to pick up the car within an hour was never disclosed in the contract with Rentalcars. - They refused to refund me with a flimsy excuse. If a service isn’t provided, a refund should be issued, regardless of when I called. - I actually attempted to contact them just one day after the incident (as soon as I had time), but they didn’t respond. Lastly, while I was waiting in line to pick up the car, I noticed that almost everyone there was complaining about issues with Rentalcars. My advice: Use Rentalcars to compare options, but then book directly on the car rental agency's website to avoid the uncertainty and potential scams of using a third party.

They gave me another car than the one I booked, with many signs that they wanted to charge me! They didn't refund my warranty, nor the gas warranty even though it was full when I delivered it!! And besides, for a small hack they want me to give another 540 euros!! Rentalcars says we can do nothing!! Their reviews are 0 poor!! I would never rent a car from CENTAURO, you forced me to!!! And when I asked for help, rentalcar mock me that you can't do anything!!

Det er ikke til at komme i kontakt med virksomheden, telefonnr. oplyst på site er udelukkende på tysk - og man kommer ikke igennem til nogen person - det er udelukkende telefonsvare. Havde booket bil hos Sixt gennem Rentalcars og betalt for at være fuldt forsikret, hvilket SIxt ved udlevering oplyste at jeg ikke var. Måtte købe ekstra forsikring hos Sixt for DKK 1.000. Forsikringen gennem Rentalcars var hos Zurich, som jeg har forsøgt at kontakte i DK - men her er heller ingen personer tilgængelig at tale med. En dårlig oplevelse og jeg kommer ikke til at booke bil gennem Rentalcars nogensinde igen.