Rentalcars.comReviews of renatlcars.com

Should have read the reviews before booking three cars through rentalcars.com When arriving at Split airport Keddy/Europcar refused to give us one of our cars. They argued that the third driver's payment card was not a credit card which it 100% is. So Europcar straight up cancelled our car on the spot. So we were left with two cars for 12 people... Rentalcars have refunded us for 1.500 out of 2.500 SEK. But i still think we should get a full refund, but rentalcars.com refuses. So now they have earned about 100 EUR without giving us anything. Overall i am happy with the help i had gotten up until this issue. Got fast and good help during the booking of the cars. Will not book through rentalcars.com again, neither Keddy/Europcar at Split airport.

Driver did not turn up. They continually lie, saying that I turned up late, and they are refusing to refund me my money. This is effectively theft. I pad for a service and they did not deliver. DO NOT USE RENTALCARS.COM

I purchased additional insurance from Rentalcars.com to cover the high excess deposit required by the car rental company and for comprehensive coverage. However, I was informed at the car rental office that I needed to pay for additional insurance from the car hiring company in order to take the car. If I had known this beforehand, I would not have opted for the Rentalcars.com insurance to avoid the high deposit or the need for additional cover. The rental company indicated that the third-party insurance policy was not useful and could only be used for claims and subsequent refunds. As a result, I have paid for insurance twice - once with Rentalcars.com and once with the car hiring company. the additional insurance cover would not eliminate the excess deposit as initially promised when I purchased the insurance.

Absolute scammers. I paid the full fee on their website then arriving at Greenmotion's very busy office in Stansted Airport was told I had to pay another £67+ if I wanted the car. As i needed to hurry I thought I could resolve the case later with the clear paperwork. A Rentalcars operative however told me that it was nothing to do with them. I shouldn't have paid, so tough. What's written in the contracts apparently counts for nothing.

Varning hyr aldrig av detta oseriös bilföretag RENTALCARS Dom anlita Firefly som ej betala ut depositionen!! Och RENTALCARS går ej att få kontakt med!!

Gives off a scammy vibe, poor system and could not get collect my car at the airport due to companies system refusing my Credic card. Went to the Alamo counter next door and got a car with the same card. Rentalcars.com could only start refund talks after rental period is over which is silly. Than they want proof of me contacting them by phone which is not possible when you just land in another country. I contacted them immediately on their chat system but it doesnt work on the phone well kept disconnecting so contacted them 2 hours later on my computer. Dint get a refund and wont book from them again. Rather use carjet in my opinion.

AVOID! They take your deposit and withhold for a totally unjustified period of time. Then their escalation process is deliberately over-complicated to dissuade you chasing to get it back.

Avoid if you can! Rentalcars.com is the worst of the worst in professional & ethical terms. Plenty of small clauses in the 3rd party (Rentalcars.com ) rental contracts resulting in really awkward Deposit Payment at the Car Rental Desk. Really, avoid if you can, better rent directly from the car rental company