Rentalcars.comReviews of renatlcars.com

I had 2 receipts. One which the deposit was 1500 euros on the debit card (so franchise included) and the other one (that the car compagny had) that was of 5000 euros (so no franchise, so they sell me insurance without franchise, this is dishonest. Horrible company

Money scam, trick you into paying more very very slummy in the way they do business

Vi bestiller en bil før vores tur til Fuerteventura, og denne bil er markeret med "Anbefalet af Rental Cars", hvilket betyder, at man ordner både forsikring og betaler for bilen inden man rejser. Dette blev gjort med et Debit Visa kort, som er et af de gyldige kort ifølge RC's egen annonce. Da vi så komemr til Fuerteventura, og befinder os 70 km fra vores hotel, så er vores Visa-Debit kort pludselig ikke gyldigt, for nu er det pludselig den lokale biludlejers regler for kort, som er gældende. Resultat: Ingen lejebil og en udgift til taxa på næsten 500 kr. Vi klager til RC, som umiddelbart er ganske flinke, og vil give os vores penge tilbage. Da regnestykket så er gjort op, så har RC lige scoret 213,22 kr i "afbestillingsgebyr"!!!??? Det er Dem, som har lavet fejlen, eller i hvert fald sendt os i armene på et firma, som kører med andre regler end de selv gør. De peger på VOUCHER'en, som er betingelserne for det lokale firma, men vi har altså allerede lejet og betalt både bil og forsikring på forhånd af RC selv. 14 januar 2019 rykker jeg igen for svar angående vores uretmæssige afbestillingsregning, da der var gået over 3 uger fra sidst mail til dem, men her 25 januar har vi intet hørt. DET ER BEVIDST NEDLUK FRA RC'S SIDE! De ignorerer ganske enkelt kunder som de selv har vildledt med store gener til følge.

There are unacceptable avoid at all costs. I rent a car, they had done overbooking, the car was not available and still they charged me the whole amount because they claimed that I was late!!!!! Their service is unacceptable, impossible to talk to and discuss. I will never rent from this site.

Rentalcars.com needs to vet and consistently evaluate its rental car partners - I had a TERRIBLE experience with Green Motion in Orlando, FL; judging by the queue of 10 people in the customer service line that day, I know my experience was shared by many others. Green Motion rented me an unsafe car - the car had a broken speedometer and tires that could not maintain safe air pressure. I realized the car was unsafe about 30 minutes into my first time driving it; however, I was in Orlando to officiate a wedding and had a very tight time table, so I couldn't immediately drive back to return the car. I called Green Motion to notify them of the issue, and after over an hour of back-and-forth, they finally took responsibility for the unsafe rental. They proposed to offer me another rental car, but at that point, I did not trust their quality of service and safety precautions - I declined and asked for a refund. They said they could not refund me the cost of the rental, which I contested for weeks. About a month later, I decided to pursue the refund with Rentalcars.com since Green Motion refused to refund me. At that point, I was told by a Rentalcars.com customer service representative that because I did not call Rentalcars.com directly during the incident, I could not receive a refund - this is ridiculous! I did my due diligence of reaching out to the actual car company, which took several hours of back and forth. I shouldn't be beholden to then follow up with Rentalcars.com within the same window, especially when I had other more important things to attend to, such as OFFICIATING A WEDDING. I placed my trust in Rentalcars.com to secure me a reliable rental so that I wouldn't need to worry about the car and could focus on the reason I was in Orlando in the first place; instead, my trip was interrupted and impeded by getting an unsafe car - I had to take taxis/ubers to get around which was HIGHLY inconvenient and deal with an unnecessary issue of bad service during a very important trip. To be told that I couldn't get a refund because I waited to report the issue to the third party booking agency is frankly unacceptable. AVOID AVOID AVOID RENTALCARS.COM - it's not worth saving a few extra dollars to then have your whole trip messed up.

Kan på ingen måde anbefales. Bil booket via app da vi sad på Kreta til transport fra Billund til Aalborg. Da vi ville afhente bilen var den voldsomt dyrere. Fik besked af Alamo o. At ringe til Rentalcars. Lang ventetid og blev lovet fuld refusion. Dette livet gentagne gange af Mikkel uden at det skete. Enden blev en indsigelse via banken. Øv.

Since Rentalcars no longer reacts to my complaint, I think it's time to tell my story here. On January 29, 2018 I booked a car through Rentalcars.nl to rent during my vacation in South Africa. The reason why I chose to rent a car via Rentalcars was because their website said that I would not have to pay a 'one way fee'. A 'one way fee' is charged if you hand in the car at a different location from where you picked it up. In my case, this would mean an additional cost of Euro71. So I booked the car and took out insurance through Rentalcars, and the costs amounted to € 476.65. They are also immediately recovered from my credit card the next day. But nowhere on the costs summary on the website it was stipulated that would not have to pay this one-way fee. This was only mentioned on the pages where one chooses the type of car and the insurances.. This kept bothering me and I sent a mail to Rentalcars with the question whether I would or would not have paid a one way fee. I received an e-mail containing (in bold) letters; " There would be no one way fee surcharge by Avis on site!!". I flew to Port Elizabeth in South Africa in mid-February 2018 and went to pick up the car from Avis ZA. There I was asked if I had insurance and with whom. When I said that I had taken insurance out with Rentalcars, the desk employee advised to take out insurance policies with them in the future as customers often have problems to have their claim paid out by Rentalcars. That was not a good sign. I took the car and we went on holiday. And after two weeks I handed the car in, at Avis ZA Cape Town airport. When I was back in the Netherlands in the middle of March 2018 and access to good internet, a PC and a printer, I started to investigate all the invoices and contract which were sent to me by AVIS ZA via email. Great was my surprise to see a 'One way fee' cost of €71 on the contract and invoice! I checked and added up all the costs and yes in the total costs, the costs for the one way fee was included and I did indeed paid for it! Rental cars paid Avis ZA via a voucher and that amount corresponded with the costs invoiced by AVIS ZA and this total incudes the cost for the one way fee. So I DID pay this one way fee. I approached Avis ZA about this and they referred me to Rentalcars and that's where the finger pointing game with Rental Cars started. It does’nt matter which manner or way I use to try and get them to acknowledge that I did pay the one way fee, the only response I get is that according to them I did NOT paid the one way fee. I mean, what is clearer than a cost item for a one-way fee that is on the contract and in the invoices. These costs also form part of the voucher amount that Avis ZA received from Rentalcars. This has been ongoing from end of March 2018 and Rentalcars, even after sending them copies of their website and the AVIS invoice they still claim that I did not pay the One Way Fee. Avis ZA did everything according to the books and neatly reported all the cost items in the contract and on the invoices. They also answered all questions that I asked them about costs and provided evidence for it (such as speed fines). So I have confidence in Avis ZA that they have correctly and honestly invoiced all costs. I do not understand how Rentalcars can keep on claiming that I have NOT paid one way fee, when being confronted with all the evidence; the contract and invoices clearly state this cost item and these costs where included in the voucher amount. I assume that Rentalcars established professional rental and costs agreements with Avis ZA about renting cars and the costs involved. Therefore I have conclude that Rentalcars has misled me with their website promises and I feel scammed. My tips for someone who wants to rent a car through brokers such as Rental Cars are as follows 1. Check the exchange rate that they use. 2. Make screenprints and save all of the free benefits and specials offered on their websites. Request confirmation of such benefits and specials. 3. Check all cost items on contracts and invoices and request proof. 4. Book directly with the car rental company and not through a broker, this saves you from having to ‘fight’ against two parties . 5. Also take out all insurance policies directly from the car rental company and avoid having to prove your claim with a broker party. It is now end of October 2018 and Rentalcars do not longer answer my mails or communications. My last tip for other future renters; DO NOT rent a car through Rental Cars or brokers. Go directly to the company that actually rents you the car! This was the first and the last time that I rented a car from Rental Cars, you only get scammed by them. This way they earn fast and easy money !!

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