Rentalcars.comReviews of renatlcars.com

This company will do its best to take your money for nothing if they can. We were just over an hour late to pick up our car and the hire company refused to give us a car. They said we would have to get our money back from Rentalcars.com. Of course they refused because we were late. Even though the plane was delayed because of fires in the area. So we paid Rentalcars $750AUD for a weeks car rental and received nothing in return. In the end we went directly to Avis and paid almost $2000AUD. So in total our hire car cost us $2750 for a week. Please do your research about this company, they also make it difficult to find all their bad reviews.

It’s a scam company.

In June 25 , 2025. I booked a car with additional driver, booking number 632536827. I was quoted $189for the additional driver. Upon payment rentalcRs portal deducted car fees without the additional driver fees.upon pick up the car from Thrifty in pearson Airport Canada. I was charged by Thrifty al it $500 for the additional driver. Thrifty didn't houner the price quoted by rentalcars the same as rentalcars. RentalcRs didn't support me the same as I find it inpossible to rea hout to anyone in Thrifty to complain.

Booked at car over bank holiday, they didn't tell me the place was closed on the Monday, Enterprise charged me for their mistake, 4 months later still trying to get a refund. Never use again

Do not use rentalcars.com! We booked a rental car in UK for a weekend, the price you pay when booking is NOT the price you actualy pay, it just the start! At pickup you need to sign a new agreement for the actual car rental company, they will charge you for there incurence, policys etc.. a 10 pund booking ended up beeing a 200 pund booking.. Costumer service for rentalcars.com used 4 months to give me a reason for all the additional charges, after all this time its hard to argu for what i did and did not comply to.. i feel scamed

Paid 80€ for car and 50 for extra insurance car for one week. On the airport when i wanted to collect the car lady told me to pay 3400€ for deposit, 100€ deposit for petrol, 267 for car rent and 45€ for late evening extra charge. What the hell. People do not go for rentalcars. I didn't take my car and now they say that I can forget about my refund. Bad bad company

Hice una reserva con Rentalcars (reserva n.° 782797995) para recoger un coche con Centauro el 5 de junio en Chamartín. Yo pagué y puse mis datos, pero el conductor iba a ser mi pareja (el único con licencia). Al llegar, me dicen que yo debía ser la conductora por haber hecho la reserva. Esto no estaba claramente indicado en ningún momento del proceso. Llamé al servicio de atención al cliente antes de la recogida y me dijeron que podían cambiar el conductor sin coste, pero en la práctica solo me ofrecieron cancelar y hacer una nueva reserva… cuando ya no había coches disponibles en la estación. Solución imposible. Tuve que alquilar otro coche directo con Centauro por el doble del precio. Rentalcars no me devolvió nada y me dejaron sin opciones. Encima, el agente me pide que le deje una buena nota en la encuesta. Increíble. Servicio pésimo, información confusa y cero soluciones reales. No volveré a reservar con ellos.

Never use this company. They are a scam. Seriously do not book your rental through this company as your insurance is not accepted abroad by any rental car companies. I have made this mistake twice in 10 years. How this company is still operating is beyond me. It was a mistake the second time and only remembered the problem I had on the plane to Valencia. Gold car didn’t accept it 10 years ago and the same again. I didn’t get my money back.