Rentalcars.comReviews of renatlcars.com

Rentalcars / Surprice London Heathrow - don't bother purchasing any insurance from Rentalcars as companies such as Surprice, Heathrow simply won't recognise it. At the point of collection they will force you to pay for another insurance policy before releasing your vehicle. Not worth complaining to either company as it is simply a rip off & they don't care - simply avoid both Rentalcars and Surprice UK Consider complaining in writing to: UK Office of Fair Trading British Vehicle Rental Leasing Association European Car Rental Conciliation Service London Police – make a report. (linked not allowed)

Ik heb via Booking.com een reservering gemaakt voor een SUV. Twee dagen voor aanvang van de huurperiode kwam ik erachter dat de reservering was gewijzigd naar een kleine auto. Ik heb verschillende keren contact opgenomen met de “customer support”, maar kreeg alleen maar onzin antwoorden. En ik had de originele boekingsinformatie met de SUV informatie, maar dat hielp niets! Uiteindelijk heb ik de kleinere auto moeten accepteren omdat annuleren niet meer mogelijk was. Bovendien accepteerde het verhuurbedrijf (RecordGO) de aanvullende verzekering die ik had geboekt niet, dus om de auto daadwerkelijk te krijgen moest ik opnieuw voor de verzekering betalen.

Rentalcars is associated with scam companies that take the money of your bank account and do not return it once the car is returned. A company in Poland named VanFleet take the deposit diretcly from the bank account and with the car in excelent conditions returned, they do not return the money. Scam of rentalcar and the companies they work with. I will continue to write reviews about all this scam companies

Last week I had a bad experience with Rentalcars.com. I reserved a car on their website from Direct Rent (Otopeni, Romania). I arrived at 1:30am to pick up the car, as scheduled. The employee of Direct Rent refused to use my credit card (Visa Gold) to block the 1800€ guarantee. He motivated that on the credit card is not specified "credit". He couldn't show me where it's written in the terms and conditions. It was just a scam to get 670€ (later reduced to 480€) for an extra insurance. He tried to take advantage of the late hour and that I needed the car. I refused to pay him and didn't receive the car. I was surprised that Rentalcars.com agreed with this type of scam and was trying to find excuses for them. I had also to pay a fee for "not receiving"the car, even though it was not my fault. I had all the necessary documents and the credit card. I will never use Rentalcars again

I've been using rentalcars for 5 years without problems but last trip to Malta changed it when we booked a car from Green Motion company. I never checked terms and conditions directly at the rental company website but I relied on rentalcars to provied all necessary information but it looks like they simply use general template for all companies and don't care if the terms are different or there are extra hidden fees. We were charged 15 euros extra for "premium location" at the airport and another 50 euros for using debit card let alone keeping deposit of 500 euro for nearly a month. Therefore paying nearly double for the car if all extra fees were added which made that offer far worse among the competition and we'd choose different company.

Another scam! They rented a car to me through Booking.com the company (Volta4U) didn't provide me with the car as agreed as I had debit card but not credit card. They told me they will cancel the booking themself and I need to contact Rentalcars later and ask to pay me back the amount. Now Rentalcars don't accept responsibility and says I should have contact them immediately and not after my trip!

I had a really bad experience with Rentalcars.com. I booked a car through rentalcars.com for 4 days in Kusadasi Turkey from 30th March to 3rd April (supplier was AVIS) (Booking Ref: 713911765). When I arrived at AVIS in Kusadasi, they informed me that the booking was cancelled and they could not retrieve my order as I was due to pick up at 10 am and I arrived there at 1 pm. AVIS suggested making a refund claim via rentalcars.com and making a new booking with them. As per suggestion, I made a new booking with them at their office. AVIS suggested not to use rentalcars.com in future and do the booking with them directly. I contacted rentalcars.com for a refund. They said I could not claim a refund as I was late to pick up the car from AVIS. Nvertheless, in order to apply for a refund I need to wait until the return date which is 3rd April. I will not use rentalcars.com hereafter again even though I have used it many times before I did not experience such problems and have managed to collect the cars late many times on previous occasions.

geht gar nicht, wollte einen Mietwagen über check24. buchen. Nach Eingabe der Kreditkarten Daten kam die Meldung das das Angebot ausgebucht ist. Das war am 06.03.24. Der Betrag in Höhe von über 1000€ wurde bis heute noch nicht wieder gutgeschrieben. Habe schon eingemauert mit Check24 telefoniert aber nichts erreicht. Jetzt habe ich das Kreditkartenunternehmem eingeschaltet. Mail direkt an Rentalcars habe ich auch geschrieben, telefonisch konnte ich niemanden erreichen. Nie mehr Rentalcars. Leider habe ich vorher nicht die zahlreichen schlechten Bewertungen hier bei Trustpilot gelesen