Reliant EnergyReviews of reliant.com

Nothing but incompetent customer service. My most recent qualm with them is that they are supposed to apply a $75 credit for all of those that were without power during Hurricane Beryl. When I called to see if my credit was applied I was asked "Who told you about this?" and then was told that I called a day late, then after being connected with their supervisor was told all of the funds were allocated out already and that I wasn't allowed to speak with her management. This isn't my first issue. In the past year I've had four separate representatives tell me that my automatic reoccuring payment was set up, only to receive notices of late payment or even to have my power shut off. The fifth representative finally told me the issue was that I was attempting to connect my debit card instead of a credit card, and all of these reps had bypassed the prompt to tell them to ask to use a different card. Customer service is lazy, incompetent, has no integrity, and they're the only one you're able to connect with when issues arise. My renewal date is this month and I will be switching providers, and encouraging everyone else I know to do so.

Channel 11 news asked Reliant you knew this hurricane was coming just like the last one and you people didnt prepare for it you waited till it came and then started And even after that He told them the trucks aren't even here yet after the hurricane was over.. Reliant Energy doesn't care anything about their customers you should know that they care about money that's it if everyone would move to a different company that's what works they need to run them out of town

Easily the single most crooked utility company I have ever had in my life. Took away my solar buyback plan and placed me on a standard plan while stealing and keeping the solar power my home made beyond what I used. Without a doubt crooked, dirty, and deserving of a class action lawsuit.

Reliant Energy thinks they are GOD now. Little do they know there is a basket full of real good electric companies out there and Reliant customer service has hit rock bottom. I suggest those of you with Reliant open your eyes and take a look around - you are being ROBBED BLIND by reliant. Take a chance with a new company and I can guarantee you will not regret it. I am sure if you get with a bad company RELIANT WILL ALWAYS TAKE YOU BACK TO KEEP STEALING YOUR MONEY LOL

I was forced to end a conversation, after more than an hour of transfers, when their accelerated service department refused to answer a simple yes or no question. On receipt of my weekly usage email, I called to dispute a charge for, more than, 1/4 of my daily usage, when the entire region was without power. After being transferred through a half dozen employees, all repeatedly reading from their laminated, pocket cards of alibis and excuses, I asked Emily: "Are you going to keep repeating yourself; or, are you going to find someone to correct the facts in your email?" She replied: " All of them will tell you the same thing." How many millions in profit will Reliant make from charging customers in a blackout for, unused, electricity?

The company representative did not tell me about cancellation fee. I just found out when I switched to another company. I was unable to return to Reliant when I tried to cancel the switch.

Reliant Energy falsified information and billed me as a Florida resident for over $1700 for services I didn't order and didn't use in some town in Texas. They took the position that I had to prove that it wasn't me when I had no idea where the service was even provided. Clearly, they never did their due diligence when someone used my name but couldn't provide adequate identification. In pursuing the correction, they were extremely uncooperative and refused to respond to email communications. Yet, they were happy to send the account to collections damaging my credit for a year. What a horrible company! I plan on suing for damages because they agreed that we need to go through a legal process to resolve their wrong doing. This was even after my case was "escalated". Such a waste of time!

The sales rep that came to our house Robert Perkins told me 3 different lies in order to get my business. 1. He told me that a bill had passed making it illegal for companies to charge a early termination fee. That was right but only applied to cable and satellite companies not utility companies. 2. He told me that reliant would pay for any early disconnect fee. Not true they will give you 150.00 on your 2nd monthly bill but that doesn't help when your on a small fixed Income and the one you were using demands 307.00 from you. 3. He said just pay for the electricity on your final bill from the other Co. It won't hurt your credit because it's illegal for them to charge it. Not true if I don't pay it by the due date they will put a slow pay on my credit which my score is 815 and that would drop it by 85 points. So after being on the phone with reliant for over 2 hours they said to bad we already have you signed up and if you cancel now you will owe us 395.00. I also called that rep on the same day that he came and told him to send me the information on how to cancel with reliant that's when he hung up on me. So I texted him and told him to cancel the contract with reliant or send me the info on how to do it and I even told reliant that I had the texts to prove that I ask him to cancel reliant said to bad nothing we can do for you. So please stay clear of reliant they are even more misleading than all the others. Also I have reported them to the government site that keeps an eye on utility companies they ask for the name of the rep I worked with so yes Robert Perkins I have them your name and number. I received a call from reliant after they read the review I wrote. It was from a different department . I have to say she was very nice she ask allot of questions and when it was over they willingly transferred me back to my previous company and removed all charges with reliant. So they were very quick to respond and very quick to make it right. Thank you reliant.