Reliant EnergyReviews of reliant.com

Reliant took $1000 from my account in one day. Said they'd refund 600 then waited til a week before my next bill was due and credited to my account. And still wouldn't send money back even though it was a week b4 my next bill was due. I don't pre pay but that's what they did even after saying they'd refund. They didn't. That's theft I my book. I do my own budget but they wanted to do it for me I guess. Then lied to me about my refund inorder to withhold my money

I will be going back to TXU the prices for Reliant is crazy and when I was in need of help b/c I was out sick the representative advices me that they do one extension per year and by the way my bill been lately I think that is crazy I thought if I pay the percentage of the bill I would be able to to pay the remaining in two days after the disconnect I was told no I was not eligible for extension are a deferral they give once a year

We had to chase our grant approval email, but once sorted everything went okay. The installers were professional, and the new boiler is much more efficient

The survey was speedy, but there was a misunderstanding about our installation date. Once rearranged, the engineers did a great job. Very pleased with the new boiler

The service itself was great, but we waited almost a month for installation because it was so busy. Once installed, however, the new boiler is absolutely fine!

I am writing to express my extreme dissatisfaction with Reliant's business practices. I recently spoke with Reliant and was shocked to learn about the \$250 transfer fee to move services to another apartment, especially considering that a deposit has already been paid. Furthermore, my elderly father received an initial bill of \$557, which is excessive. Being told that both $250 deposit will only be refunded after a year is unacceptable and not a good business practice. If a \$250 deposit has already been made 25 March 2025, it should be transferable with my father's service. I would never recommend Reliant based on this experience. TXU, on the other hand, is a far superior company. I have talked to this company three times on the behalf of my dad.

I am not one to usually write negative reviews, but my experience with Reliant Energy has been... not so good. I called Reliant in December of 2024 because I was going to be moving into a new apartment that month. I told Reliant that my move in date was going to be 12/10. They understood and said my electricity services would be active by then. I moved into my unit and I had power. Great. I went on Reliant's website to set up my account. It said that my bill would be available within 45-60 days after services start. Great. I kept checking the website for a bill, until eventually Feb/March came around and I still had not received a bill from Reliant. I thought this was odd. So I called Reliant, and was informed that my services were never activated because apparently I did not sign some forms that I was supposed to sign. They said they texted the link to me, but I looked at my messages and did not see anything where it said I had to sign something. Reliant told me that the services were not activated, I didn't owe anything, and asked if I wanted to complete a new enrollment process. I said no because I've had electricity services for the past few months, so I want to find out who my provider is and if I will be getting billed. Reliant understood. Later in March I got a phone call and text from my apartments advising that I will have to pay violation fees because they have been providing electricity to my unit. My apartments told me that I need to find my own electricity provider otherwise I will continue to be charged violation fees for not having electricity services with a company. Ok fine... I didn't sign Reliants paperwork so my services never started (and reliant never contacted me by phone, text email etc to advise that my services had never activated). So whatever... I paid the violation fees to my apartments since they had been providing electricity to my unit all this time and the expense was justified and reasonable. I call Reliant again at the beginning of April to advise that I would like to resolve the issue and try setting up services for the second time now. I spoke with someone who was friendly and helped me create a new account. I thought the situation was resolved. He said I had to email Reliant photos of my drivers license and passport for identity verification, so I did that. He said that Reliant would start providing services to my residence, and that I can go online to check my account to confirm. Fantastic! About a week later, I went online to check, and I was still having trouble creating an online account with my new Reliant account #. So I had to call Reliant back to figure out how I can get logged in to view/pay my bill. The first representative I spoke to had informed me that my services were inactive. I asked if she could explain why, and she couldn't. She said that the most she could do is help me set up a new enrollment for services.. for a 3rd time.. which I did not want to do yet.. Because if I've had an issue not 1, but 2 times, then based on that pattern, I am probably going to have an issue a 3rd time.. so she transferred me to someone else instead. The next rep couldn't clearly explain why my services were inactive either, and informed me that my services had activated for 24 hours only and that I had a bill due for $7.71. I expressed my confusion and frustration - I agreed to a contract with Reliant, the services were activated the day I called, and cancelled one day later, even though I did not authorize the termination of the services. So why were they cancelled? If you are going to charge me for one day of services $7.71 then fine... it's only 8 bucks. but I need to know why the contract that both parties agreed to was suddenly broken and why did no one tell me about it? No one could provide me a solid answer. So I conceded... I guess i'll pay the measly $8 that reliant wants from me. And I encourage everyone to find a different electricity provider to service your home so that you do not have to deal with a similar stressful situation like I went through. Thanks for reading.

The worst electricity company you can get. I bought a new house. First month with 2 household appliances came 165 invoice, the second month 246. And they charge 295 Usd to cancel. I sent them to fuc€ Off