Reliant EnergyReviews of reliant.com

I am incredibly disappointed in Reliant Energy. I have used them for years in the past and rejoined them at my new house in February of 2024 with their Reliant Truly Free Nights 100% Solar 20 plan. After a couple of months with them, they gave me a "special offer" for being a good customer to upgrade my plan to their Reliant Keep Your Cash Nights & Weekends 36 plan. After reading about it, I decided to take the offer thinking of course I would stay committed to them for 2 more years when they were offering me such a good plan with free nights and weekends, an upgrade from just the free nights I originally had. Upon receiving a bill of $746.18 for a small 880sq ft home, I couldn't understand how a measly N&W Discount of $28.05 was the electricity I had used during nights and on weekends. I finally talked to a customer support representative and was informed that apparently my "special offer" was actually a huge downgrade and punishment for committing to them for a longer period. I asked them to change my account back to my original plan with free nights since this one was horrid and was told they could not without me paying the $395 cancellation fee. This is absolutely outrageous. Why would they punish good customers for staying with them longer? All I want is for my plan to be switched back to having free nights since they misled me into thinking I was upgrading my account by accepting their special offer.

I needed help with a payment not showing up on time. A customer service representative, Cintia, helped me quickly and thoroughly. It gave me great relief knowing she made it where I would not have a late payment. I was very happy with the service.

Reliant called me with an offer to renew my plan. Since they couldnt send me anything in writing I decided to shop for a new electricity provider and found one that was 20-25% cheaper. Reliant then hit me with a cancellation fee for early termination - so apparently I wasnt quite up for renewal after all. They just wanted to lock me in 6 months before my 3 year plan was up but framed this as a great new offer. Calling them back they wouldnt wave or reduce it (after 30 of 36 months!), couldnt give me my old rate back even if I switched back, and also wouldnt match the new rates I had received from a competitor - they were still 20-25% higher. The call took 43 minutes of my life and they keep saying "I completely understand" and then talking as if they have no clue at all. They couldnt even email me their offers or put it in writing.

So i signed up for a surge protection plan on the 18th of September. I then cancelled the plan on the 25th of October. I thought that was the end of it because on my next bill, I didn't have any charges for the surge protection plan. Well I got my bill for today, and low and behold, I see a 6.99 charge for the surge protection plan even though I cancelled it in October. I called them to let them know of this mistake, but then they said that it was me that re-enrolled. I'm tech savvy so them saying that I might have logged in and re-enrolled "by accident" was an insult. Why would I go to that page and enroll myself again after I had just cancelled? I don't understand. And when I initially enrolled I got a confirmation email of my enrollment. When I cancelled, I never got confirmation that I cancelled, and when I got re-enrolled, I never got an email thanking me for enrolling like I did the first time when i myself enrolled in September. So yeah...never again am I going with Reliant. I cannot wait until my contract with them is up. They are snakes and will try to get everything they can out of you. They do not care about their customers. They just care about profit. I hate this company so much.

I contacted reliant energy to see about switching my service and the rep said she found me a "fixed rate" of 10.55 pkwh. I asked if there would be any additional fees or charges and she stated the only other fee besides the normal tax could be if we were under 1000kwh, there would be a $9.95 charge. I reiterated again, that it was a flat, fixed rate of 10.55 cents pkwh because I'm currently paying a fixed 14 cents and did not want to pay more than that and she stated "yes it is a fixed flat fee, not variable " I have this call recorded! Then I received the email confirmation for my new account and it stated a variable rate of up to 18.6 cents! total scam!

I was billed by Reliant with a due date of August 29th. On September 4th, at 3:43 AM, they issued a disconnection notice. I found out about it later that day and made the payment by 1 PM, before any service was actually interrupted. Despite paying on the same day, I was charged both a late payment fee and a disconnection fee. How is it fair to penalize someone twice for a single late payment? Has anyone else gone through this? I’m wondering if it’s even legal to charge two different fees for the same issue. I’d also advise anyone considering Reliant to look elsewhere. Their plans are expensive, loaded with hidden fees and penalties, and their customer service is extremely rude. There are much better, cheaper options available.

The rates are very expensive. I get SSDI the rates fluctuating each month makes it hard to predict what you will pay. I asked to change my due date to the 1st and at this time I cannot. They will send disconnect notices. My bill is due the last week of the month and I get paid on the 1st.

(with no exagerations) I have been on the phone to Reliant for HOURS to ask them to switch on my electric in Houston in August where its HOT , we are in a house with no A/C and 3 young kids aged 4,7 and 9 . They won't switch it on because Im waiting for my SSN number to be mailed to my address as I am from the UK. Deposit has been paid as they wish and autopay set up as they wish