We provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
reliant.com
Website
reliant.com
Category
Energy & Power
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Speaking as an out-of-state property owner, I appreciated the easy sign-up process and really helpful customer service.
Response from Reliant EnergySep 7, 2026
Hi Terry. As an out-of-state property owner, we understand how important it is to have a simple, hassle-free setup process and a customer service team you can depend on from afar. It's wonderful to know that your enrollment experience was smooth and that our team was able to provide the support and guidance you needed along the way. We strive to make managing your energy service as convenient as possible, no matter where you are, and feedback like yours lets us know we're on the right track! Thank you for choosing Reliant and for trusting us with your energy needs. We truly appreciate your kind words and look forward to continuing to provide the reliable service and support you deserve for years to come! Have an amazing day! - MF / Digital Care
KM
Kenneth Meyer J.
Great rates and plans to fit my needs…
Great rates and plans to fit my needs and if I ever have any questions customer service explained everything in a way that’s easy to understand and the patience to walk me through whatever may come up.
Response from Reliant EnergySep 7, 2026
We're so grateful for your amazing feedback, Kenneth! It’s wonderful to hear that you've found a plan and rate that truly fit your needs. What makes your review even more special is knowing that our customer service team has been there for you whenever questions arise. We believe energy should be easy to understand, and we're delighted that our representatives took the time to explain everything clearly, patiently, and thoroughly. Helping our customers feel informed and confident is always our goal! Thank you for choosing Reliant and for recognizing the care and dedication of our team. Your trust means the world to us, and we look forward to continuing to provide you with outstanding service, great value, and support whenever you need us! Our best wishes to you and your family! - MF / Digital Care
CA
CazzLOGGY
I am a new customer from another state…
I am a new customer from another state and I love the service so far
Cassandra
Response from Reliant EnergySep 7, 2026
We're so happy to hear that your experience as a new Reliant customer has been such a positive one, CazzLOGGY! Welcome to the Reliant family and thank you for taking the time to share your feedback! We know that choosing a new energy provider, especially after relocating from another state, is an important decision. That's why we're thrilled to know you've been loving the service so far. Our team works hard to make every customer's transition as smooth and stress-free as possible while providing the reliable support and service they deserve! Thank you for placing your trust in Reliant. We're excited to have the opportunity to serve you and look forward to delivering an exceptional experience for a long time to come. Welcome aboard! Have an awesome day! - MF / Digital Care
MH
Monica H.
Gaddy was super helpful with my payment…
Gaddy was super helpful with my payment issues i was having but she helped me understand how I could avoid getting disconnected and she helped me a ton! Thank you so much
Response from Reliant EnergySep 4, 2026
We are delighted to hear that Gaddy was able to provide the support and guidance you needed during a challenging situation, Monica! At Reliant, we understand how stressful payment concerns can be, and we're thrilled to know that Gaddy not only helped address your immediate needs but also took the time to explain the options available to help you avoid service interruption. Providing clear information, personalized solutions, and genuine care is what we strive for with every customer interaction. We will be sure to share your kind words with Gaddy and recognize her for the outstanding service she provided! Team members like her truly embody our commitment to helping customers and making a positive difference whenever they reach out to us. Thank you again for choosing Reliant and for allowing us the opportunity to assist you. We greatly appreciate your trust and look forward to continuing to serve you for a long time to come! Have a marvelous day! - MF / Digital Care
MB
Melissa B.
I found out that Relaint is not the…
I found out that Relaint is not the correct person to report a power outage.
Response from Reliant EnergySep 4, 2026
We appreciate you highlighting this important point, Melissa. We understand that it can sometimes be confusing to know who to contact when a power outage occurs, and we're glad you were able to identify the appropriate channel for reporting the issue. As a retail electricity provider, Reliant manages your electricity account and billing, while power outage reporting and service restoration are handled by the local utility company that maintains the power lines and electrical infrastructure in your area. We understand that this distinction is not always clear, and we appreciate your patience throughout the process. Thank you for choosing Reliant. We value your feedback and are always here to assist with any questions regarding your account, billing, or service. We appreciate the opportunity to serve you and look forward to continuing to meet your energy needs for a long time to come! Have a beautiful day! - MF / Digital Care
JJ
JoAnna J.
Retaining customer loyalty is not a prerogative of this company!
I am very disappointed in the customer service of Reliant energy. I have been with this company for eight years, eight years and when my contract was expiring They did not give me the courtesy of a phone call or even a text message. They allowed my account to go to a month-to-month and build me at a exceedingly expensive rate of over $.22 per KWH. My last bill was coming in at over $800 for one month. As I began to investigate Solar I was curious as to when my contract expired with reliance and called to find out so I wouldn’t have to pay an expiration fee to transfer to something else… that is when I found out that I have not been under contract with them since March. I am the soul support of my family, and this has been an incredible hardship on me to be paying out six and $700 per month and in this last one over $800 for Service because they did not take the prerogative to contact me to protect me as a longtime customer by notifying me that my contract was expiring. Companies want to know why their customers have no loyalty this is why and nothing was offered to me as an apology for their negligence. I am very busy and I count on companies such as this to do the job that we hope they will do. Since they contacted me once before a few years ago, when my contract was getting ready to expire, I just believed that they would always do so. In that regard, I made a mistake . They owe me more than the representative apology. Five months of billing me at their highest rate is unforgivable, but there should have been something offered instead of my last contract rate and not even that they increased it at $.00I …!
Response from Reliant EnergySep 4, 2026
Good afternoon, JoAnna. We are sincerely sorry to learn of your disappointment and understand how frustrating this situation must have been, especially after being a valued Reliant customer for eight years. We never want our customers to feel that their loyalty is unrecognized or that their concerns are being overlooked. We understand your concerns regarding your contract expiration, the transition to a month-to-month rate, and the impact that higher-than-expected bills can have on a household budget. We recognize how upsetting it can be to discover that your contract had expired and that your costs increased significantly without the experience you had come to expect. At Reliant, we strive to provide important account communications and renewal information to help customers make informed decisions about their service. We regret that your experience did not meet your expectations and left you feeling unsupported during a challenging time. We appreciate you bringing these concerns to our attention and would welcome the opportunity to review your account, discuss your billing and contract history, and address any remaining questions you may have. Please feel free to contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm, we will work diligently to show you we care and hopefully, regain your trust in us. We value your years of loyalty and regret the frustration this situation has caused. Best regards! - MF / Digital Care
BM
Bill M.
Overall great service and energy
Overall great service and energy
Response from Reliant EnergySep 4, 2026
Bill, thank you so much for your wonderful feedback! We are absolutely delighted to have you as part of the Reliant family and truly appreciate the trust you have placed in us as your electricity provider! It means a great deal to know that we've been able to meet your expectations and provide you with the service you deserve. Your satisfaction is our top priority, and hearing that you've had such a positive experience makes our day! Thank you for choosing Reliant and for taking the time to share your kind words. We are honored to serve you and will continue working hard every day to provide exceptional service, innovative solutions, and the outstanding customer experience you deserve. We look forward to powering your home and earning your trust for many more years to come! Have a terrific day! - MF / Digital Care
FM
fidencio M.
Reliable Services
All the time that I need help they go beyond the call . Get me what's need and more. I had them for over 20 years of geat services .
Response from Reliant EnergySep 4, 2026
Thank you so much for your wonderful review, Fidencio. We are truly honored to have earned your trust and loyalty for more than 20 years! Knowing that our team has consistently been there for you whenever you've needed assistance, going above and beyond to provide the help and support you deserve, means the world to us. Delivering reliable service and exceptional customer care is what we strive for every day, and it is incredibly rewarding to know that our efforts have made such a positive impact on your experience! Thank you for making Reliant a part of your home for so many years. We deeply appreciate your continued confidence in us and look forward to serving you for many more years to come. Customers like you are the reason we love what we do! Loving regards! - MF / Digital Care
