Reliant EnergyReviews of reliant.com

Response from Reliant EnergyOct 2, 2026

What a wonderful compliment, thank you so much Krystal! We're truly grateful that your family has been with us for so many years! Providing reliable service, especially during hurricanes and severe weather, is something we take great pride in. Thank you for your continued trust and support, we love serving you and look forward to continuing taking the best care of you and your energy needs. Thank you for allowing us to be part of our family for so long. Customers like you are the reason we do what we do! Have a great weekend! - MF / Digital Care

Response from Reliant EnergyOct 2, 2026

What a wonderful comment. Thank you for taking the time to share it! We're pleased to know that our short-term service options have helped you avoid the hassle of long-term commitments when preparing your rental properties between tenants. It's great to hear that our representatives have consistently provided friendly and helpful service throughout the move-in and move-out process! We value your trust and are grateful to be your energy provider of choice. Thank you for choosing Reliant, and we look forward to supporting your rental property needs for years to come! Warm regards! - MF / Digital Care

Response from Reliant EnergyOct 2, 2026

Good morning, Pro-trading. We're sorry to learn that your experience has left you feeling disappointed. We understand why receiving multiple disconnect notice fees over a relatively short period would be frustrating, particularly when the payments were made shortly after the due date. Customer feedback like yours is important because it helps us understand how our policies affect those we serve. While we regret that we've fallen short of your expectations, we'd appreciate the chance to review your account and address any questions you may have. Please contact us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can take a closer look and provide assistance and help in the best possible way. We look forward to hearing from you soon. Have a great day! - MF / Digital Care

Response from Reliant EnergyOct 1, 2026

What a wonderful compliment, thank you so much, Audra! We're delighted to know that our team was both friendly and informative while helping with your concern! We believe great service starts with listening and making sure our customers have the information they need to feel confident! Thank you for choosing Reliant and for taking the time to recognize our team, we look forward to continuing as your trusted electricity supplier for much longer! Thank you for believing in us! Warm regards! - MF / Digital Care

Response from Reliant EnergyOct 1, 2026

Hello Donato. Thank you so much for sharing this fabulous comment! It means a lot to know that our team made you feel heard and supported every step of the way! We're glad our representatives took the time to listen, understand your family's energy concern, and provide the care and attention you deserved. Knowing that you felt confident in Reliant's ability to help is the greatest compliment we could receive! Thank you for trusting us with your home's energy needs and for being part of the Reliant family! Have a marvelous day! - MF / Digital Care

Response from Reliant EnergySep 30, 2026

Thank you for being a valued Reliant customer for the past five years, Jessie! We're happy to hear that your experience has been so positive and that our service has met your expectations. Your loyalty and support mean so much to us. We love knowing that you have recommended us to your family and friends. Please make sure to take advantage of our Referral Program where you and your referred friend can earn a $50 credit, you'll have more details about this program at https://www.reliant.com/en/residential/customer-care/account-management/customer-referral-program.jsp. We appreciate the opportunity to serve you and look forward to continuing to power your home with the excellent service we have for you for a lot more years to come! Have a marvelous day! - MF / Digital Care

Response from Reliant EnergySep 30, 2026

Good afternoon, Rolando. We're sorry to learn that you are dissatisfied with the solar buyback plan and the value you feel you've received from it. We understand your frustration and recognize how important it is for customers to clearly understand their energy plans and billing. We'd welcome the chance to review your account and provide clarification regarding your solar credits and charges. Please reach out to us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can assist further and solve any questions or concerns you may have regarding this matter. We value your business with Reliant and look forward to best assist you and regain your trust in us. Have a great day! - MF / Digital Care

Response from Reliant EnergySep 30, 2026

Thank you for your kind words, Randy! We're honored to have earned your trust and loyalty! Providing dependable service and delivering on our promises is what we strive for every day, and it's wonderful to know that your experience reflects that! We truly appreciate your support and look forward to continuing to serve you with the best services and the best care and attention! Thank you for believing in Reliant! Loving regards! - MF / Digital Care