We provide power to millions of homes and businesses across Texas and do so with the backing of our parent company, NRG Energy, Inc.We deliver award-winning customer service 24/7 and are constantly working to enhance the way you power your home and business, while solidifying our commitment to the communities we serve.We take pride in each of the residences and businesses we power. Our goal is your happiness. We work hard every day to achieve this, while giving back to the community in which we live and work. We are a stable provider with a longstanding history of delivering innovative power solutions and award-winning customer service while continuously improving our customer experience to make powering your home or business as simple as it should be.
Reliant Energy (reliant.com) has 285 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
reliant.com
Website
reliant.com
Category
Energy & Power
Location
Houston, Texas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Rep was excellent! She provided info that I needed & helped me pick
Plan that’s best for me!
Response from Reliant EnergyOct 12, 2026
It's wonderful to know that our Customer Care team has given you the best care and attention of your questions and concerns, BrendaRN! We love to confirm that they have gone beyond your expectations, and that your concern was solved at the best moment. Remember that we care about you and we are here for you, 24/7, so please feel free to reach us anytime you may need any assistance from us, it will be a great pleasure to help you out! Thank you for trusting us! Have a marvelous day! - MF / Digital Care
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Carlos S.
It was so eazy and quick to switch over
It was so eazy and quick to switch over
Response from Reliant EnergyOct 9, 2026
We couldn't be happier with this comment, Carlos! Knowing that your transition was quick and effortless is exactly the kind of feedback that makes our day! We believe switching energy providers should be simple, convenient, and worry-free, and we're thrilled that your experience reflected that. Thank you for choosing us and giving us the chance to serve you, we will work as hard as we can to make your experience the best you will have! We look forward to exceeding your expectations every step of the way! Have a beautiful weekend! - MF / Digital Care
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Digna L.
Switching to Reliant was easy to do…
Switching to Reliant was easy to do online. I am looking forward to get my first electricity bill from them next month.
Response from Reliant EnergyOct 8, 2026
Welcome to Reliant, Digna! We're so happy to hear that switching your service online was simple and straightforward. Providing an easy enrollment experience is something we strive for, and it's wonderful to know we met your expectations! Thank you for choosing us as your electricity provider! We're excited to serve you and hope your first bill and every experience thereafter give you confidence that you made the right choice. If there's ever anything we can do to help, please don't hesitate to reach out, we'll be more than happy to help you in anything you may need. We're glad to have you with us! Have a beautiful day! - MF / Digital Care
JL
joseph L.
wish I could give Reliant less than 1…
wish I could give Reliant less than 1 star.
Reliant has been the most expensive electricity company I’ve ever dealt with. It feels like their main priority is keeping you paying a high bill rather than actually helping lower your costs. I’ve made countless attempts to call and complain about my rates, and every time, they somehow manage to offer a lower rate—which makes me wonder why I wasn’t given that rate in the first place.
I’ve been a loyal customer for five years, and my bill has done nothing but continue to climb. At this point, I’m paying around $460 a month for electricity in a four-bedroom house where we typically only use one or two rooms. We even try to avoid using the central heat as much as possible, which is difficult, and the bills are still ridiculously high.
It’s incredibly frustrating to be a loyal customer for five years and feel like I’m being penalized for it. I would not recommend Reliant to anyone unless you’re comfortable paying more for electricity than you would for a car payment or even a loan payment. There are better options out there.
Response from Reliant EnergyOct 8, 2026
Good afternoon, Joseph. We are very sorry to hear about the experience you've described. We can understand how discouraging it must be to see your electricity costs continue to climb despite your efforts to reduce usage and manage your household expenses. After being a customer for five years, it's understandable that you expected greater value and support. Your comments regarding billing, rate changes, and your interactions with our team are concerning, and we appreciate you bringing them to our attention. We never want a customer to feel frustrated, unheard, or uncertain about the charges on their account. We would truly like the opportunity to help. If you contact our Customer Care team 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm, we can review your account with you, discuss your current plan, evaluate factors affecting your energy costs, and determine whether there are options available that may better meet your needs. We value your business and would appreciate the chance to provide the assistance and support you deserve. Have a wonderful evening! - MF / Digital Care
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Olukeye L.
Love Reliant
Love Reliant. Great rate and excellent service.
Response from Reliant EnergyOct 8, 2026
We are so happy with this amazing comment, Olukeye! Knowing you're happy with your rate and the service you've received is exactly what we strive for! Thank you for taking the time to share your experience and for choosing Reliant as your energy provider. We're grateful for the opportunity to serve you and look forward to continuing to exceed your expectations for a lot more years to come! Thank you for trusting us, we love having you in our awesome family! Have a fabulous day! - MF / Digital Care
GL
Glynis
Reliant is a very good electric…
Reliant is a very good electric company. If I call with an issue you try your best to help me. I just wish that you had a 65+ program to help people that receives less than $1000 / month.
Response from Reliant EnergyOct 8, 2026
Good morning, Glynis. Thank you for your thoughtful feedback and for your continued support! It means so much to hear that you've found our team responsive and committed to helping whenever you need us. That's exactly the kind of experience we strive to provide! We also appreciate your suggestion for a 65+ assistance program and understand how beneficial additional support can be for customers on a limited income. Thank you for sharing your perspective and for allowing us the opportunity to serve you. We truly value your loyalty and trust and look forward to continuing energizing you for a long time to come! Warm regards! - MF / Digital Care
LF
L Faith P.
THE PEOPLE OF RELIANT ARE KIND. AND PATIENT. READY TO RESOLVE ANY ISSUE
The of People were Kind, patient, responded will, and did will at solving solutions, concerning my Electric bill.
Response from Reliant EnergyOct 6, 2026
Good afternoon, L Faith. We sincerely appreciate your kind words! It's fantastic to hear that our team was attentive, patient, and able to help address your concerns regarding your electric bill. Providing exceptional service and making sure our customers feel heard and supported are top priorities for us! Thank you for sharing your experience and for allowing Reliant to serve your energy needs. We look forward to continuing to provide you with the service you deserve for a lot more years to come! Have a beautiful day! - MF / Digital Care
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Coya S.
Javier was awesome
Javier was awesome! My interaction with him was quick, educational and pleasant. He made contacting reliant a little easier today and I can appreciate that. Wish I could request to speak with him only 😂😊
Response from Reliant EnergyOct 6, 2026
We are absolutely smiling after reading this fabulous comment and review, Coya! Thank you so much for taking the time to recognize Javier's outstanding service! It's wonderful to hear that he turned your interaction into a quick, informative, and genuinely pleasant experience! At Reliant, we know reaching out about your account isn't always the highlight of someone's day, so hearing that Javier made the process easier means everything to us. We'll be sure to share your kind words with him and his team, so they can know how valuable and important their hard work is! Thank you for believing in Reliant, we love serving you! Warm regards! - MF / Digital Care
