Reliant EnergyReviews of reliant.com

Response from Reliant EnergySep 28, 2026

Good afternoon, Eleanor. We're thrilled to hear everything was set up successfully and that our representatives made the process simple and straightforward. It's wonderful to know your accounts were fully established and that communication with your current provider was handled before our team left! Thank you for choosing Reliant and for taking the time to share your positive feedback, we love it, and we love serving you! Have a great start of the week! - MF / Digital Care

Response from Reliant EnergySep 28, 2026

We love receiving feedback like this, Angel! Thank you so much for recognizing Emily for her exceptional service! We're delighted that she was able to answer your questions, explain your plan clearly, and help you feel confident about your enrollment. Your trust means a lot to us, and we're excited to have you as a Reliant customer! We will be more than glad to share this fabulous feedback with Emily and her team, so they can know all of their hard work is noticed and appreciated! Thank you for believing in Reliant! Have a lovely day! - MF / Digital Care

Response from Reliant EnergySep 28, 2026

Hi Tammy. Thank you for the fantastic review! We're so glad our team was able to make your enrollment smooth, informative, and stress-free! Hearing that you received detailed guidance on your plan, account setup, mobile app, and money-saving opportunities is exactly the experience we strive to deliver! Your support means a lot to us, and we're honored that you chose Reliant. Thanks for being part of the Reliant family, we will continue taking the best care of you and your energy needs! Warm regards! - MF / Digital Care

Response from Reliant EnergySep 28, 2026

Thank you for this incredible compliment, Gary! Thank you for choosing Reliant and for sharing your experience! We're delighted to hear that our representative was friendly, professional, and thorough in explaining your upcoming service connection. Knowing that he left such a positive impression and earned your trust means a great deal to us! We'll be sure to share your recognition with our team. Welcome to Reliant and thank you for giving us the opportunity to serve you: we will always take the best care of your home and your energy needs! Have a marvelous week ahead! - MF / Digital Care

Response from Reliant EnergySep 28, 2026

Good afternoon, Manuel. We regret hearing that you feel disappointed with your experience. We understand that unexpected or higher-than-anticipated bills can be frustrating, and we sincerely apologize for the concern this has caused. Our team would welcome the chance to review your account in detail, explain any charges, and explore ways to help you better understand your bill. Please reach out to us directly 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm: so we can assist you further and help in the best possible way. We'll be waiting for you. Best regards! - MF / Digital Care

Response from Reliant EnergySep 28, 2026

Hello Sherry. We truly appreciate your kind words! Providing attentive, personalized service is very important to us, and we're delighted to know that our representative took the time to help you with care and patience! Thank you for recognizing the effort to make your experience a positive one. We're grateful to have you as a Reliant customer and will continue taking the best care of your home and your energy needs! Thank you for believing in Reliant! Loving regards! - MF / Digital Care

Response from Reliant EnergySep 28, 2026

Hi Anita. We're pleased to know that our representative provided helpful support and a positive customer service experience. Thank you for your honest feedback! While we're disappointed that we weren't able to fully resolve your issue, we appreciate your understanding and your recognition of our team's efforts. If you still need assistance, please don't hesitate to contact us 24/7 by phone toll-free at 1-866-222-7100, or you can also chat with us at https://myaccount.reliant.com/public/supportCenter.htm?initiator=urlsm. We're always here to help. Best regards! - MF / Digital Care

Response from Reliant EnergySep 28, 2026

Good afternoon, Cheryl. We're thrilled you decided to stay with Reliant, such wonderful news! Finding the right plan and value for our customers is important to us, and we're glad our representative was able to help you explore an option that worked for you! We appreciate your continued trust and look forward to showing you why so many customers choose Reliant year after year. Thank you for giving us another chance to serve you, we will take the best care of you and your home! Have a beautiful start of the week! - MF / Digital Care