ReformlyReviews of reformly.com

Response from ReformlyFeb 20, 2026

Hi Kierstin, Absolutely amazing right back at you! Thank you so much for taking the time to share this. We are so happy to hear that you are loving your reformer and finding it easy to use and store. Creating something that fits beautifully into smaller spaces while still delivering powerful workouts was so important to us, so this means a lot. It is also wonderful to hear that the guided videos are helping you get the most out of your Pilates sessions. That support and structure is exactly what we want every member to feel. Thank you again for your kind words and for being part of the Reformly community 💜 Warm regards, Reformly Customer Support

Response from ReformlyFeb 20, 2026

Hi Bryanna, Thank you so much for taking the time to share this. Your words truly mean so much to us. We are very sorry you experienced issues with the newly launched app, but we are incredibly grateful for your patience while everything was being worked through. Launch periods can sometimes come with unexpected bumps, and your understanding throughout the process is deeply appreciated. Marge will be so touched to read this. Supporting our community with care, patience, and follow through is exactly what we stand for, and we are so happy you felt supported every step of the way. Thank you again for your kindness and for being such a valued part of the Reformly community 💜 Warm regards, Reformly Customer Support

Response from ReformlyFeb 20, 2026

Hi Lindsay, Thank you so much for your lovely review! We are so pleased to hear that Jeianna was able to get everything up and running smoothly for you. Providing quick, supportive help is exactly what we aim for, and it is wonderful to know you had a great experience. We truly appreciate you taking the time to share this and are so happy to have you as part of the Reformly community 💜 Warm regards, Reformly Customer Support

Response from ReformlyFeb 20, 2026

Hi there, Wow… firstly, congratulations on your incredible progress! Losing just over 3 stone is such an amazing achievement, and we are so honoured that Reformly has been part of your journey. We absolutely love hearing that you are fitting workouts into your lunch breaks and even doubling up to challenge yourself. That consistency and dedication really shows, and it is so inspiring that your sister joined after seeing your results. It also means so much to know that whenever you have had questions about the app or payments, our team has been able to respond quickly and get everything sorted for you. That is exactly the experience we want every member to have. Thank you for sharing your journey with us and for being such a valued part of the Reformly community 💜 Warm regards, Reformly Customer Support

Response from ReformlyFeb 19, 2026

Thank you for taking the time to share your experience. We’re truly sorry for the frustration this situation has caused, especially when it comes to communication and clarity around your order. We completely understand how concerning that must feel. We have made several attempts to respond to your emails, however it appears our replies are not being delivered because your inbox is currently full. This may be why you’ve only received automated messages. We genuinely want to assist you directly. If possible, please clear some space in your inbox or reach out to us with an alternative email address so we can personally help you. Also, your pink yoga mat has been sent correctly. We would be happy to confirm the tracking details and check the status of the remaining items with you personally, as well as update your delivery address if needed. To reassure you here: your Reformly Board includes access to the Reformly Basic App and the 60-Day Transformation program. There is an optional upgraded subscription available, but it is not required to begin your workouts. We truly value your trust and your investment in your wellness journey, and we’re committed to resolving this for you quickly. Please reach out to us again so we can take care of everything properly.

Response from ReformlyFeb 20, 2026

Hi Teri, Thank you so much for your review! We are so pleased to hear that your reformer looks and feels well made. Quality and durability are incredibly important to us, so it means a lot to know that this stood out to you. We truly appreciate you taking the time to share your feedback and are so happy to have you as part of the Reformly community 💜 Warm regards, Reformly Customer Support

Response from ReformlyFeb 20, 2026

Hi Bri, Thank you so much for your lovely review! We are thrilled to hear that you are enjoying your equipment and finding the workouts easy to follow. That balance of quality equipment, clear guidance, and strong support is exactly what we strive for. It also means the world to us that you highlighted our customer service. Supporting you every step of the way is so important to our team. We truly appreciate you being part of the Reformly community 💜 Warm regards, Reformly Customer Support

Response from ReformlyFeb 18, 2026

Hi Marisa, Thank you so much for sharing your feedback. We completely understand why you were hoping the instructions would be included, and we are sorry for any confusion this may have caused. All customers receive lifetime access to 4 free workout programs included with their purchase, so you can absolutely get started without continuing with a paid subscription. We also offer an optional Premium membership which unlocks our full library of 200 plus guided workouts and structured programs for those who would like ongoing access to expanded content. There is also a 7 day free trial available, so you can explore everything before deciding whether you would like to continue. If you choose not to, you can switch to Reformly Basic and still retain your 4 free workouts. We truly value your feedback and are always looking at ways to make our offering clearer and even better for our community. If you would like help accessing your included workouts, we would love to assist you 💖 Warm Regards, Reformly Customer Support