ReformlyReviews of reformly.com

Response from ReformlySep 25, 2026

Hi David, We're truly sorry for the frustration and inconvenience this has caused. We want to clarify that our board is designed with specific quality materials and features that set it apart, and we understand pricing comparisons can be confusing without seeing those differences firsthand. We're also sorry to hear about the customs hold. We'd really love the opportunity to look into your order further and make this right, so we'll be reaching out to you directly via email to sort this out properly. Thank you for your patience, and we hope to resolve this for you soon 💜

Response from ReformlySep 9, 2026

Hi Sinead, We’re truly sorry for the experience you’ve had and completely understand your disappointment, especially after such a long wait for both your order and refund. Our team will be reaching out to you directly via email to follow up on your refund and make sure your concerns are addressed and resolved as soon as possible. We sincerely apologize for the inconvenience and frustration this process has caused, and we appreciate your patience while we work to bring this to a resolution. 💜

Response from ReformlyAug 29, 2026

Hi there, We’re truly sorry for the experience you’ve had with your order and for the repeated follow-ups you’ve had to make. We completely understand how frustrating and concerning this must have been, especially after waiting so long for both an update and your refund. We want to reassure you that your refund has been scheduled for processing, and we are making sure this is followed through to completion. Once processed, the funds will be returned to your original payment method, and we will notify you as soon as this has been completed. We sincerely apologize that you’ve had to continue reaching out for updates. This is not the experience we want any of our customers to have. Please reach out to us directly at [email protected] so we can personally follow up and make this right. We genuinely want your experience with Reformly to be a positive one, and we look forward to taking care of your concern and ensuring everything is properly resolved for you. 💜

Response from ReformlyAug 20, 2026

Hi Raquel, We’re truly sorry for the experience you’ve had and completely understand your disappointment, especially after waiting more than a month for your order without the updates you expected. This is not the delivery experience we typically expect for our customers. We’ve recently experienced some delivery issues that have affected a number of shipments. We’re also sorry that we fell short in keeping you properly updated during this time. We’d really appreciate the opportunity to review your cancellation and refund request directly and work with you toward a resolution. Please contact us at [email protected] with your order details so our team can look into your case and do our best to make this right. Thank you for bringing this to our attention, and we’re sorry again for your experience. 💜

Response from ReformlyAug 18, 2026

Hi Kate, We’re truly sorry for the experience you’ve had and completely understand your disappointment after waiting seven weeks for your Reformly Board. 💜 This is far longer than the delivery experience we want for any of our customers. Unfortunately, your original shipment encountered a delivery issue and was returned, which resulted in an additional delay. Our fulfillment team has been working closely on the affected shipments, and we understand how disappointing it has been to continue waiting, especially since you specifically purchased the Board to use during the summer. We genuinely want the opportunity to make this right. Our team will reach out to you directly to review your order and work toward an appropriate resolution rather than leaving you waiting without clear answers. We sincerely apologize for the inconvenience and for the impact this delay has had on your plans. Thank you for bringing your experience to our attention.

Response from ReformlyAug 18, 2026

Hi Nicole, We’re truly sorry for the experience you’ve had, particularly the significant delay in receiving your Reformly Board and the confusion surrounding your subscription charge. 💜 We completely understand why this has been concerning. We’ve recently experienced delivery issues that have unfortunately affected some orders, including yours. Our team is continuing to follow up on delayed shipments, and we’re committed to making sure your order is properly resolved. Regarding the app subscription, we’re also sorry that the trial and renewal terms were not clear to you. Reformly+ includes a free trial period, and the Premium subscription automatically renews if it is not cancelled before the trial ends. We understand from your review that you have now cancelled the subscription to prevent future renewals. We want the opportunity to look into both the delayed Board and the subscription charge more closely and work toward making this right. Our team will reach out to you directly by email so we can review your account and order details with you. Thank you for bringing your concerns to our attention.

Response from ReformlyAug 4, 2026

Hi Niamh, We're truly sorry to hear about your experience, and we completely understand how frustrating it is to be waiting this long for your order. This is certainly not the experience we want for our customers. While your order is on its way, we understand that repeated updates without delivery can be disappointing. Some international shipments have experienced unexpected delays due to carrier processing and customs, but we're actively working with our fulfillment and shipping partners to get your order delivered as soon as possible. Please know that your order is important to us. We'll be reaching out to you via email shortly to review your order in detail, provide you with the latest update, and work with you on the best possible resolution. Our team is committed to making sure you're taken care of and keeping you informed every step of the way. Thank you for your patience, and we appreciate the opportunity to make this right. 💜