Nynka L.
CAVEAT EMPTOR!!!
The board is good and arrived in good time, however, the app, which started off well, has been updated, necessitating a 7 day free trial. The new app doesn't function well. You can't get in, basically. And it automatically debits your account, despite you trying to cancel. Whilst some of the emails received appear to be from real people with a bit of empathy, others are simply rubbish. End result is that I'm still being debited, despite having cancelled everywhere I can find as well as emailing them regularly. I wouldn't bother. EDIT: That being said, Reformly have stepped up and appear to have resolved my issues. Time will tell. The board is good, and so is the app, despite teething problems initially. Be sure to keep your eyes open. Another Edit The app has fallen over yet again. I can't get in, there are no classes to view. It's basically a clusterf*#£. I give up.
Response from ReformlyFeb 27, 2026
Hi Nynka, Thank you for taking the time to share your experience so openly. We are truly sorry for the delay in our response. We have been experiencing a higher volume of messages than usual, but that does not take away from how important your concerns are to us. We are very sorry to hear about the trouble you have experienced with the app access and the subscription billing. That is absolutely not the experience we want any member of our community to have. We understand how upsetting it can feel when you believe you have cancelled and are still seeing charges. Our memberships do not continue after cancellation, so if a charge is still appearing, we would genuinely like to investigate this properly for you. Sometimes subscriptions can remain active if they were started through a different platform such as Apple or Google, and we are more than happy to help check this with you step by step to ensure everything is fully resolved. We also appreciate your honest feedback about the app update and your communication experience. Your comments truly matter and help us improve both our technology and the way we support our members. Please know that we care deeply about our community and we would love the chance to turn this around for you. We are here and ready to help get this sorted properly 💜 Warm regards, Reformly Customer Support