Tuly S.
Nice Board but Bad Customer Service and they Used AI
I really like the ease of the board and how compact it is for storage. It really is ideal for home workouts. I’m knocking half a star off initially for the mess I had with receiving my board which was partially my fault, partially royal mail’s fault, but partially Reformlys fault as well and another half a star for their communication through the mess. I don’t know where these people are located but it is NOT in the UK as they claim. It takes several days to hear a response from them and when you do finally get an email reply, it’s at 6am and then that’s it for another few days. Horrible customer service and availability. Now, for the board itself. I’ve had it for two months now and everything still seems to be working ok but the sliders can get a bit sticky at times so I’m nervous about long term durability. The app is fine and the videos are a really nice perk to the purchase as you have guided videos. The reason I knocked off another star is because I’m pretty sure they used AI in the process. Some of the instructions don’t match the video (like saying long bands when the girl in the video is clearly using loop bands, saying “squeeze the ring between your hands” when the video shows the ring between the knees, etc.). Either they used AI or they were extremely lazy in quality control. Some of the videos are also extremely clunky in terms of order of exercises and require a lot of set up changes between moves when they could have been ordered in a way that didn’t make you change the configuration of the board every time. All in all, I’m happy with the product and I use it almost every day but if Reformly used AI to make their videos, I will never buy from them again and cannot in good conscience recommend them to others.
Response from ReformlyMay 29, 2026
Hi Tuly, Thank you for taking the time to leave such a detailed and thoughtful review. We genuinely appreciate both the positive feedback and the areas where you feel we could do better 💜 We're delighted to hear that you're enjoying the board itself and that it has become a part of your daily routine. Knowing that the compact design and home workout experience have been valuable to you means a lot to us. At the same time, we're truly sorry for the difficulties you experienced during delivery and for the level of communication you received from our team. We understand how important timely updates are, especially when there are shipping issues, and we appreciate your patience throughout that process. We also want to thank you for highlighting your concerns regarding the workout content. We take feedback like this very seriously. The discrepancies you mentioned between the instructions and what is shown in the videos are certainly not the experience we want our customers to have. We've shared this feedback with our content team for review so we can continue improving the quality and consistency of our workouts. While we're sorry that some aspects of your experience fell short of expectations, we're grateful for your honesty and for continuing to use and enjoy the product. Feedback like yours helps us identify opportunities to improve both our customer support and our content. We would also love the opportunity to make things right. A member of our team will be reaching out to you via email shortly to discuss your experience in more detail and see how we can help turn this into a more positive experience for you. Thank you again for your support and for giving Reformly a chance. We truly appreciate it! Warm regards, Reformly Customer Support