RefillsReviews of refills.com

4.01,597 reviews
Pharmacy & Medicine

Refills

About Refills

We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.

Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: refills.com
Website: refills.com
Category: Pharmacy & Medicine
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 100% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Refills reviews

1,597 approved reviews, newest moderated first

Rachel
Dec 8, 2025
I still don't have my meds
I still don't have my meds. This is the second time that I had to go through the process. I was overcharged, then double charged, and could've been a month in on my treatment. It is taken over a month and still have nothing to show for all the money that I've spent. Honestly I'm beginning to think this is a total scam.
Response from RefillsDec 17, 2025
Thank you for sharing this, and we’re truly sorry for the repeated delays, billing issues, and the frustration you’re experiencing. We understand how upsetting it is to be charged and still not have your medication after this much time, and this is not the experience we want for our patients. Please reach out to [email protected] so our team can urgently review your account, address the charges, and work toward a resolution.
heather
Dec 8, 2025
Cheaper but questionable and zero response to customer chats
I went to refills.com because I already had a scrip for semaglutide and I didn't want to pay a monthly membership fee or office visit fee to get refills. It was very easy to get a refill prescription from a doctor but that's where any ease stopped. Because I signed up for a 3 month period, the Dr sent a 3 month dosage to the pharmacy of increasing titrates. But, I didn't ask for that and did not want that. Sent a msg to them, told too late to change anything. The prescription was delivered maybe 10 days after initial order. I received conflicting instructions from the Dr and the Pharmacy and have since sent multiple chats to the Dr and Support and no one has responded to me in 8 biz days. I would not recommend this service. PS - I originally took .25 mg from Midi Health and I did get moderate symptoms so much that I was nervous about increasing dosage. With refills I started on .5 mg and have almost no symptions, which makes me question the quality of their compound.
Response from RefillsDec 17, 2025
Thank you for taking the time to share such a detailed account of your experience. We’re very sorry for the frustration caused by the prescription details, delayed delivery, and the lack of follow-up from both the provider and support teams. We understand how concerning it is to receive conflicting guidance and not get timely responses, especially when it involves dosage and treatment quality. Please reach out to [email protected] so we can review your case thoroughly, address your concerns, and ensure you receive clear and appropriate next steps.
Richard
Dec 8, 2025
Have not received my initial order.And…
Have not received my initial order.And it's been a while. i'm late in taking my shot
Response from RefillsDec 17, 2025
Thank you for letting us know, and we’re very sorry for the delay and the impact this has had on your treatment schedule. We understand how frustrating it is to be late on a dose due to an order issue. Please contact [email protected] so our team can review your order status and assist you directly.
Michael
Dec 8, 2025
Sent expired meds
Sent expired meds. Nobody will respond to me so I'm out my money for nothing.
Response from RefillsDec 17, 2025
Thank you for sharing this, and we’re very sorry for the concern and frustration this has caused. Receiving medication you believe is expired and not getting a timely response is not acceptable, and we understand why you’re upset. Please contact [email protected] so our team can urgently review your order, verify the medication details, and work toward a resolution.
Jessica B.
Dec 8, 2025
Over a week.. not shipped
Ordered 11/29 12/8 Still has not shipped. Bill for full amount.
Response from RefillsDec 17, 2025
Thank you for sharing this, and we’re very sorry for the delay and the frustration it’s caused. We understand how concerning it is to be billed and still not see your order ship. Please contact [email protected] so our team can review your order status directly and assist you as soon as possible.
Nana G.
Dec 8, 2025
It’s been a week since I ordered and no…
It’s been a week since I ordered and no update on shipping on the site. Only an email talking about a backup. If I ever get my order I’ll update the review.
Response from RefillsDec 17, 2025
Thank you for sharing your experience, and we’re very sorry for the frustration this delay has caused. We understand how concerning it is to see no shipping updates beyond the email notification, especially after waiting a full week. We’d like to review your order directly and provide clearer information, so please reach out to [email protected] and our team will be happy to assist you.
Brandi
Dec 8, 2025
Ordered over a week ago and still…
Ordered over a week ago and still hasn’t been shipped.
Response from RefillsDec 17, 2025
Thank you for sharing this, and we’re very sorry for the delay you’re experiencing. We understand how frustrating it is to wait over a week without seeing your order ship. Please contact [email protected] so our team can review your order status directly and assist you further.
Lorra
Dec 8, 2025
My product still hasn’t shipped
My product still hasn’t shipped
Response from RefillsDec 17, 2025
We’re very sorry for the delay and understand how frustrating it is to still be waiting without updates. This is not the experience we want for our customers, and we’d like to review your order directly. Please reach out to [email protected] so our team can look into this and assist you as soon as possible.

RefillsReviews of refills.com

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RefillsReviews of refills.com

Refills reviews

I still don't have my meds

Cheaper but questionable and zero response to customer chats

Have not received my initial order.And…

Sent expired meds

Over a week.. not shipped

It’s been a week since I ordered and no…

Ordered over a week ago and still…

My product still hasn’t shipped

About Refills

About these reviews

More in Pharmacy & Medicine

xeteor.com

Achilles Medical

RefillRx Connect

Vidimedic

Refills reviews

I still don't have my meds

Cheaper but questionable and zero response to customer chats

Have not received my initial order.And…

Sent expired meds

Over a week.. not shipped

It’s been a week since I ordered and no…

Ordered over a week ago and still…

My product still hasn’t shipped