Eileen F.
My prescription was processed twice so…
My prescription was processed twice so I was charged twice for the same prescription. As soon as I noted the error, I tried to get in contact with support and there was no one available to talk or email. I received response a week later after calling numerous times every single day With no luck getting hang of anybody. They said that they can’t refund or cancel my doubled prescription and the pharmacy has not sent it and it’s been over a week. It’s literally frozen in time and I can’t speak to anybody. There’s no way to contact support and this experience has just been a nightmare. I haven’t received my prescription and I haven’t been able to cancel and get a refund for the doubled prescription.
Response from RefillsDec 17, 2025
Thank you for sharing this, and we’re very sorry for the frustration and stress this situation has caused. Being charged twice, not receiving your prescription, and struggling to reach support is not acceptable, and we understand why this has been such a negative experience. We’d like to review your account and the duplicate charge directly to work toward a resolution. Please contact [email protected] so our team can look into this as soon as possible.