RefillsReviews of refills.com

Response from RefillsOct 22, 2026

We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to have your medication shipped without the consultation you were expecting, especially when you’ve been trying all week to get your dose adjusted. Please email your account details to [email protected], and a Support Specialist will contact you to look into this and assist you further. Thank you for bringing this to our attention, and we apologize for the inconvenience.

Response from RefillsOct 14, 2026

We’re truly sorry to hear about your experience. We understand how frustrating it must be to wait so long for your medication, repeatedly receive the same response, and still not have a clear resolution. This is not the level of service we want our customers to receive. We also understand your frustration with trying to cancel your subscription and not getting the assistance you need. Please email [email protected] with your account details so our support team can follow up with you directly and address your concerns. Thank you for bringing this to our attention.

Response from RefillsOct 12, 2026

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced with the cancellation process and the level of customer service you received. We understand how important clear communication and timely assistance are, especially when it comes to your medication and account. This is certainly not the experience we want our customers to have, and we take your concerns seriously. We would appreciate the opportunity to look into this matter further and address your concerns. Please contact our support team at [email protected] so that we can arrange for a Support Specialist to follow up with you. Thank you for bringing this to our attention and giving us the opportunity to improve.

Response from RefillsOct 1, 2026

Thank you for bringing this to our attention. We sincerely apologize for the frustration and inconvenience caused by the repeated calls. We understand your concerns and take your feedback seriously. Please email [email protected] with your contact details so we can look into this matter and arrange for your information to be removed from our calling list. We apologize for the experience and appreciate you giving us the opportunity to address your concerns.

Response from RefillsOct 1, 2026

Thank you for sharing your experience. We sincerely apologize for the repeated delays with your refills and the frustration this has caused. We understand how important it is to receive your medication on time, especially when you have prepaid for your treatment. We would appreciate the opportunity to look into this matter and help resolve your concerns. Please email [email protected] with your account information and relevant order details. A support specialist will review your case and contact you directly to assist further. We apologize for the inconvenience and appreciate the opportunity to address this matter.

Response from RefillsSep 30, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the delay and frustration this has caused. Waiting over a month with broken promises is not the level of service we strive to provide. We want to fix this for you immediately. Please email us directly at [email protected] with your account information so we can track down your order and resolve this for you.

Response from RefillsSep 29, 2026

Thank you for sharing your experience, and we sincerely apologize for the delay and lack of communication regarding your order. We understand how frustrating it is to be waiting without receiving clear updates, especially after being advised of a 3–5 day turnaround. We would like the opportunity to look into this and assist you directly. Please email [email protected] with your account information and order details. A support specialist will review your case and contact you directly to help resolve the matter. We appreciate your patience and apologize again for the inconvenience.

Response from RefillsSep 23, 2026

We’re truly sorry for the frustration and concern caused by the delay with your refund. We understand that waiting for months after being promised a refund is understandably upsetting, and we take your concerns seriously. Please contact [email protected] with your account information. A professional support specialist will review your case and contact you directly to assist with the refund and address your concerns.