Jodie H.
Very helpful agent on phone
Very helpful agent on phone

We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jodie H.
Very helpful agent on phone
Howard D.
Hope was very informative and understanding
Jennifer B.
She was very quick and helpful! Much appreciated
Response from RefillsOct 23, 2026
Thank you for your lovely feedback. We’re so glad to hear that our team member was quick to assist and made your experience a positive one. We know how much it means to receive prompt, helpful support when you need it, and we truly appreciate you taking the time to share your experience. At Refills, we’re committed to making sure you feel supported and cared for throughout your journey. Thank you for choosing us!
Jill G.
I had a question in regards to my shipment. The customer service rep Maya was excellent. She carefully listened, pulled up my account and explained a 6 month membership ships every three months . She also explained the coach available and sent the link to get that started. I had a wonderful experience
Response from RefillsOct 23, 2026
Thank you for sharing your wonderful experience. We’re so happy to hear that Maya took the time to listen carefully, review your account, and clearly explain your shipment schedule. It’s great to know she also introduced you to our Care Coach service and made it easy for you to take the next step by sharing the link. We believe that clear communication and personalized support make all the difference, and Maya’s approach reflects the level of care we strive to provide every patient. We’ll be sure to pass along your appreciation to her. Thank you for choosing Refills.
Beth A L.
It was very easy to order. I received a follow up phone call to confirm I understood all the directions.
Response from RefillsOct 23, 2026
Thank you for sharing your experience. We’re happy to hear that placing your order was easy and that our follow-up call helped ensure you understood your instructions. At Refills, we believe clear communication and personalized support are essential to helping you feel confident throughout your care journey. We appreciate your trust and look forward to continuing to support you.
Kathy
Marcus was knowledgeable and helpful and went above and beyond to assist me. I was very pleased with the outcome.
Response from RefillsOct 23, 2026
Thank you for your wonderful feedback. We’re delighted to hear that Marcus went above and beyond to assist you and that you were pleased with the outcome. We’ll be sure to share your kind words with him. Your satisfaction and trust mean so much to us, and we look forward to continuing to support you throughout your Refills journey.
Olivia
She was amazing very nice and helpful. I believe her name was Ashley
Response from RefillsOct 22, 2026
Thank you for sharing your kind feedback. We’re so happy to hear that Ashley made such a positive impression. Being friendly, helpful, and making our customers feel comfortable is what we strive for every day. We’ll be sure to share your lovely words with our team. Thank you for choosing Refills.
Devona B.
Yes, the lady I was talking to on the phone. She was very kind and very sweet.
Response from RefillsOct 21, 2026
Thank you for your lovely feedback. We’re so happy to hear that the representative you spoke with was kind, sweet, and made you feel comfortable. We believe a little kindness goes a long way, and we’re glad you had such a positive experience with our team. Thank you for choosing Refills.