RefillsReviews of refills.com

Response from RefillsOct 23, 2026

Thank you for your lovely feedback. We’re so glad to hear that our team member was quick to assist and made your experience a positive one. We know how much it means to receive prompt, helpful support when you need it, and we truly appreciate you taking the time to share your experience. At Refills, we’re committed to making sure you feel supported and cared for throughout your journey. Thank you for choosing us!

Response from RefillsOct 23, 2026

Thank you for sharing your wonderful experience. We’re so happy to hear that Maya took the time to listen carefully, review your account, and clearly explain your shipment schedule. It’s great to know she also introduced you to our Care Coach service and made it easy for you to take the next step by sharing the link. We believe that clear communication and personalized support make all the difference, and Maya’s approach reflects the level of care we strive to provide every patient. We’ll be sure to pass along your appreciation to her. Thank you for choosing Refills.

Response from RefillsOct 23, 2026

Thank you for sharing your experience. We’re happy to hear that placing your order was easy and that our follow-up call helped ensure you understood your instructions. At Refills, we believe clear communication and personalized support are essential to helping you feel confident throughout your care journey. We appreciate your trust and look forward to continuing to support you.

Response from RefillsOct 23, 2026

Thank you for your wonderful feedback. We’re delighted to hear that Marcus went above and beyond to assist you and that you were pleased with the outcome. We’ll be sure to share your kind words with him. Your satisfaction and trust mean so much to us, and we look forward to continuing to support you throughout your Refills journey.

Response from RefillsOct 22, 2026

Thank you for your feedback. We’re glad you were able to work through the instructions, but we’re sorry they weren’t as clear as they should have been. Your feedback helps us identify where we can improve and make the process easier for everyone. We appreciate your patience and support.

Response from RefillsOct 22, 2026

We’re truly sorry for the frustration and disappointment you’ve experienced. We understand how upsetting it is to have your medication shipped without the consultation you were expecting, especially when you’ve been trying all week to get your dose adjusted. Please email your account details to [email protected], and a Support Specialist will contact you to look into this and assist you further. Thank you for bringing this to our attention, and we apologize for the inconvenience.