RefillsReviews of refills.com

Response from RefillsSep 29, 2026

Thank you for taking the time to share your honest feedback. We’re sorry to hear that your experience with Lucy did not meet your expectations. We appreciate your comments regarding the call flow and delivery, and we’ll ensure your feedback is shared with the appropriate team for review and coaching. We’re committed to making our customer interactions clear, engaging, and informative. We hope your future experiences with us are much more positive, and we appreciate you giving us the opportunity to improve.

Response from RefillsSep 23, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the disappointment and frustration regarding your medication dosage. We understand how important it is for your treatment plan to progress as intended, and we want to address this miscommunication right away. Please reach out directly to [email protected] with your account details. We will review your chart, consult with our clinical team, and work to resolve your dosage concern as quickly as possible.

Response from RefillsSep 22, 2026

Thank you for bringing this to our attention. We’re truly sorry for the frustration caused by slow response times. Providing prompt care and clear communication is our priority, and we appreciate your patience as we work to fix this.

Response from RefillsSep 21, 2026

Thank you for sharing your feedback. We understand that differing dosage instructions can be confusing. If you’re unsure about the instructions or need any clarification, please contact [email protected] with your account information, and a support specialist will review your details and get back to you.

Response from RefillsSep 11, 2026

Thank you for sharing your feedback. We’re sorry to hear that you were unable to get a clear answer regarding your next shipment. We understand how frustrating it can be when you’re simply looking for a definitive update. Please email [email protected] with your account details and a reference to this review. A professional Support Specialist will review your account and contact you directly to provide further assistance. We sincerely apologise for the frustration and appreciate you bringing this to our attention.

Response from RefillsSep 8, 2026

Thank you for your feedback, and we sincerely apologize for the lack of communication regarding your shipment. We understand that this should have been clearly explained from the start. Please know that you can reach out to us at any time with any further questions, and we’ll be happy to assist.

Response from RefillsSep 2, 2026

Thank you for your feedback. I'm glad the agent was able to provide you with the information you needed. We apologize that the interaction did not meet your expectations. I am looking into this further to ensure the agent is appropriately equipped and supported to deliver a more confident and seamless customer experience going forward. We appreciate you bringing this to our attention.

Response from RefillsAug 10, 2026

Thank you for sharing your experience. We're truly sorry to hear about the difficulties you encountered with your medication support, account information, and shipment scheduling. We understand how important timely communication and consistent access to medication are, and we regret that we did not meet your expectations. We would like the opportunity to review your concerns and assist further. Please email [email protected] with your account information, and a professional support agent will personally investigate the matter and work toward a resolution.