RefillsReviews of refills.com

** Edit: after waiting almost 2 weeks for my medication that was promised to me in 48-72 hours I got it and it expired on 11/15/2025. I have sent a message to customer service and I will update once they respond. At this point I would give zero stars if I could. I would also like to add that a lot of the five stars have no actual review and are from companies like Starkey and Walgreens. Make sure you read the REAL reviews by people who have actually purchased from refills. It’s been almost 2 weeks and I still do not have the order I was told would be to me in 48-72 hours. I tried multiple times to get help from customer service with no avail. I wish I would have taken the negative reviews more seriously but I couldn’t resist their latest sale. I am very unhappy and wish I would have gone with another company.

Communication is very good, but about shipping my product is very slow.

Took advantage of Cyber Monday's lifetime offer of $199 per month. The tracking info states the pharmacy has had the order since 4 p.m. on December 1, 2025, and I was billed $199. There's no status update on the process; the pharmacy still has the order. I really thought it would have shipped by now. I sent some messages and received two responses: one said it was too late to cancel, and the second response said the pharmacy is behind and my order has been expedited. Of course, I live in Texas, where refills.com claims they can do business, but the order was sent to Iowa. So, long story short, spend the extra $150-$200 with a local compounding pharmacy or someone reputable like Him.com or Hers.com. I am giving 3 stars for the fact that two follow-up messages were sent in a timely manner. I really just need some reassurance; $199 is a lot of money these days.

No response at all from support and they took my money, but the prescription has been pending for a week. After posting this review, I finally got a notification that medication had shipped.

If I could give them no stars I would! DO NOT ORDER FROM THEM! They lie! I paid for my medicine on dec. 1 and it’s the 8 th and they can’t provide a tracking number! They told me they messaged the pharmacy and didn’t get a message from them all day, I asked who the pharmacy was and she told me Perfect pharmacy. I looked them up and called and they have never heard of me! I called them back and got vm, I’ve sent the dr ll Ike 6 messages with no response!!!

I ordered a week ago and still hasn’t shipped. I did receive an email telling me why it was delayed without having to reach out so that was nice. But a week still feels like a long time to wait

As I hate to give Refill health 1 star, because my process with them went really well at the beginning, they partner Pharmacy is definitely a zero. It took 3 weeks for me to get my prescription, and then when I received it the vial was expired. Also ProRx compound is on recall. I think Refill health should partner up with a different Pharmacy other then ProRx and perhaps they will get a better rating. Now that I have notified them of my expired vial, they have lack communication with me. If I don't hear back from them in 24hrs I will start looking into legal help as I hold them responsible for the expired medicine because I made full payment to them.

Although the promotional period was during Black Friday and Cyber Monday 2025 and was chaotic to say the least, Refills.com got to my order, and I had my medication at me door by December 4th, which is pretty good. Refills.com has a great price for 3 month, decent BUD, medications were packed good and cold and secure, and I couldn't be happier! Thanks Taylor for a Job well done!