RefillsReviews of refills.com

I am so pleased with Refills and their service throughout my journey with GLP-1. The pricing is fair for very effective medication. There was a shipment delay due to to recent winter weather, but the Refills team kept me in the know as the pharmacy worked through their backlog. I highly recommend Refills.

I use the Semaglutide injection. I am very happy with it. My health has taken a turn for the better. I feel great and am no longer pre diabetic. Not only do they keep me posted on my shipment - where it’s at and when it arrives, I always have it on time. I’ve reached out to them several times by “Chat”, they’re quick to respond and I get all my questions answered. They’re very friendly. I would recommend Refill to anyone wanting to lose weight the healthy way.

Decent prices but their customer service response time and shipping time is very poor and business practices questionable. It regularly took days to weeks for responses and delayed shipments. Not ok, had to go with another vendor.

Absolutely no communication via “support” on website, and can’t get any employee on the phone. Order still hasn’t arrived or even shipped despite the website saying order would arrive within 3-5 business days. I’m at 7 days since order as of writing this.

My experience with refills was great! Unfortunately this time of year does come with delays in shipping, however I was kept informed of the delays and I am completely happy and everything was delivered, couldn’t have been any easier ☺️ and Taylor over on Reddit is amazing and attentive! They definitely earned a repeat customer!

Reliable easy to deal with

At the risk of sounding like a cliche, I would give zero stars if it was an option. First fill went fine, second fill was somehow sent to the wrong city but the remainder of the address (including zip) was correct, however, FedEx would not deliver it. Ok fine, I called FedEx to update address on the shipment coming to ME but they state “the restrictions from the sender do not allow any changes by anyone but them”. Message to Refills support, no response. Wait a couple days, call, straight to VM so I leave a message and follow up with another message to support. Zero response. Call again a couple days later and again straight to voicemail. About ten days of my shipment sitting at FedEx, I messaged support again and again, you guessed it, no response. I ended up disputing the charge hoping that would prompt them to reach out to me. Nope. FedEx ended up returning shipment and I still haven’t heard anything from them. Shipment was held at FedEx 2/4/26 and I have yet to be contacted by anyone at Refills.com. Subscription cancelled- watch out for this company, shady business practices.

Im not really one to leave nasty reviews but, im not left with any other choices as I've exhausted all other attempts to communicate. I ordered tirzepatide on 2/14. By 2/15 my payment had processed and my prescription had been sent to pharmacy. And that was the end of any movement. I grew concerned after a couple days of having a sent to pharmacy status. I have called, left messages, emailed and attempted to communicate through the chat. No response. This is not how things should work!! At least let me know whats going on!!!! 2/20 ..... update!!!!Ok so I am editing my original review. I was pleasantly surprised to receive a text message today from a refills employee. I received a lengthy, attentive and very sincere text from Eric who is not actually customer service but rather a marketing/sales team member. Eric is WONDERFUL!!! Single handedly the reason I am willing to give refills another try. He addressed EVERY concern. He didn't have to but chose to reach out with his direct number. He maintained several messages back and forth. He explained things, he got my individual situation moving and really fixed everything. I sure hope refills appreciates this amazing, most valuable team member .... they really should!!! I am feeling so much better about everything now that I have Eric on my side.