RefillsReviews of refills.com

Response from RefillsFeb 26, 2026

Thank you for sharing your experience! We’re so glad the intake process felt quick and easy, and that you’re happy with your treatment plan. Having confidence in your medication and feeling empowered in your own care really matters. We appreciate you being part of the Refills community and taking the time to leave such thoughtful feedback!

Response from RefillsFeb 25, 2026

Thank you so much for your kind words! We’re thrilled to hear that Grace and Eric were responsive and attentive to your concerns. It means a lot to know you felt supported and taken care of. We truly appreciate you being part of the Refills community.

Response from RefillsFeb 26, 2026

Thank you so much! We’re thrilled to hear you’re happy with both the service and the product. That’s exactly what we aim to deliver every time. We truly appreciate you being part of the Refills community!

Response from RefillsFeb 26, 2026

Thank you for sharing this, and we’re very sorry for the frustration you’ve experienced. We understand how concerning it is to have questions about your dosage, especially if you’re already on a GLP-1, and then not receive timely follow-up from support. That’s understandably stressful — particularly when your shipment has not yet gone out. Your dosage concerns should be reviewed promptly, and you should not feel left without answers. We would like to look into both your prescription plan and the current shipment status right away. Please email me directly at [email protected] with your full name and order number. I will personally ensure your case is reviewed by both support and the clinical team so you receive clear next steps as soon as possible.

Response from RefillsFeb 26, 2026

We’re truly sorry to hear about this experience. Concerns about medication temperature and delivery handling are serious, and you should never feel ignored when raising something like that. If your medication may have been exposed to freezing conditions, that absolutely needs to be reviewed properly — not answered with a generic response. We understand why that would make you feel frustrated and uneasy. Please email me directly at [email protected] with your full name, order number, and any photos if available. I will personally ensure this is reviewed with the pharmacy and support team so you receive a clear and appropriate resolution.

Response from RefillsFeb 26, 2026

hank you so much for the recommendation! We’re so glad your prescription arrived quickly and that the updates kept you informed every step of the way. That level of transparency and speed is exactly what we aim for. We truly appreciate you choosing Refills and taking the time to share your experience!

Response from RefillsFeb 26, 2026

Thank you for sharing this! We’re so glad you found the process quick and transparent and that you’re seeing results. That’s exactly what we strive for. We truly appreciate you being part of the Refills community!

Response from RefillsFeb 26, 2026

Thank you for sharing your concerns. We understand how frustrating it is to be approved and charged quickly but then not see shipment movement within the timeframe you expected. When a prescription is marked “sent to pharmacy,” it means it has cleared medical review and is in the fulfillment queue. That said, you should not feel left without updates. We’d like to review your order directly and confirm the current pharmacy status. Please email me personally at [email protected] with your full name and order number, and I’ll ensure you receive a clear update as soon as possible.