RefillsReviews of refills.com

Response from RefillsFeb 26, 2026

We’re very sorry to hear about your reaction. Injection site irritation or rashes should always be taken seriously, and you absolutely should have received a response when reporting it. Compounded medications can vary slightly between pharmacies in formulation or inactive ingredients, which may affect how someone’s skin reacts. That said, your concern deserves proper clinical review not silence. Please email me directly at [email protected] with your full name and account email. I will personally escalate this to the clinical and support teams to review your case and discuss next steps, including your refund request. Your safety and experience matter.

Response from RefillsFeb 26, 2026

We’re really sorry to hear about your experience and how frustrating this has been. Not seeing results, especially after previously responding well to GLP-1 treatment is understandably concerning. Weight response can vary due to many factors including formulation differences, tolerance over time, metabolic adaptation, and individual variability. However, your concerns about effectiveness should have been reviewed thoroughly and followed up on clinically. We also want to be very clear: medications dispensed are compounded by licensed pharmacies and are not diluted or substituted. That said, when a patient feels their response has changed, that deserves careful evaluation and communication. We would genuinely like to review your dosing history, pharmacy batch, and clinical notes to better understand what happened and determine appropriate next steps. Please email me directly at [email protected] with your full name and account email. I will personally escalate this for a full review with both the clinical and pharmacy teams. Your trust matters, and we take concerns like this seriously.

Response from RefillsFeb 26, 2026

We understand your frustration especially working in healthtech and knowing what communication standards should look like. If your orders have remained in “sent to pharmacy” status since 2/14 with no updates, that absolutely warrants a review. While pharmacy processing times can vary, you should not be left without responses after multiple outreach attempts. Please email me directly at [email protected] with your full name and the email tied to both orders. I will personally escalate this to review the pharmacy status and ensure you receive a clear update as soon as possible. You deserve transparency and timely communication.

Response from RefillsFeb 26, 2026

Thank you so much! We’re thrilled to hear this has been your best experience especially when it comes to response time. Providing fast, reliable support truly matters to us. We appreciate you being part of the Refills community!

Response from RefillsFeb 26, 2026

Thank you so much for sharing this! We’re glad your order shipped quickly and that your treatment has been working well for you. It’s great to hear a team member was able to help with pricing too, we’re always happy to support where we can. We truly appreciate you choosing Refills and are grateful to be part of your journey!

Response from RefillsFeb 25, 2026

Thank you for bringing this to our attention. We understand how frustrating it is to see your order still pending without updates, especially after reaching out multiple times. This isn’t the experience we want for you. I’m escalating this internally so your order status and support messages are reviewed immediately. If you’d like direct assistance right away, please email me personally at [email protected] with your full name and order number, and I’ll make sure you receive a clear update as soon as possible.

Response from RefillsFeb 26, 2026

Thank you so much for sharing your experience! We’re glad you’ve had a smooth experience with shipping and pricing and even more excited to hear about your progress. Losing over 20 pounds while staying at a low dose is an incredible achievement. We truly appreciate you choosing Refills and taking the time to leave such thoughtful feedback.

Response from RefillsFeb 18, 2026

Thank you for sharing your experience. I completely understand how concerning it can feel to not see movement after placing an order, especially after a significant purchase. I’ve reviewed your order timeline and can confirm that your payment was processed, your provider completed the consult, and your prescription was sent to the pharmacy for fulfillment shortly after approval. When the status shows “sent to pharmacy,” it means the order has moved past medical review and is in the pharmacy queue. That said, I sincerely apologize that you did not receive timely responses to your outreach. That is not the level of communication we aim to provide. I’ve escalated this internally so our support team can provide you with a direct update as soon as possible. If you would like immediate assistance, please reach out to me directly at [email protected] and include your order number. I will personally ensure your case is reviewed and followed through. We appreciate your patience and the opportunity to address this properly.