We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
Also known as
refills.com
Website
refills.com
Category
Pharmacy & Medicine
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The product doesn’t work. You never respond to my medical questions, you never answer emails, no support, no doctors responding,
Response from RefillsFeb 26, 2026
We’re really sorry to hear this and understand how frustrating it must feel to not see results while also feeling unheard.
Medical questions should never go unanswered, and you deserve clear communication from both support and your provider. We want to review your case carefully, including your dosing plan, response timeline, and any medical messages you’ve sent.
Please email me directly at [email protected] with your full name and account details. I will personally ensure your concerns are escalated to the clinical team so you receive proper follow-up.
SG
skibbereen G.
Scam
I had a terrible and frankly alarming experience with Refills.com.
I clearly provided my medical information during the intake process, including that I was currently on the initial dose of Wegovy. Despite this, Refills.com prescribed me a completely different medication without proper explanation and informed me they were going to ship the highest dose of that medication. Anyone familiar with GLP-1 medications knows how dangerous and irresponsible it can be to start at the highest dose without proper titration.
When I immediately tried to correct their mistake, I attempted to contact them by phone, live chat, support messaging, and even the prescribing doctor. I received no response. No clarification. No medical guidance. Nothing.
However, they had absolutely no problem charging my account ~$1,400 immediately.
Their lack of communication, lack of medical oversight, and aggressive billing practices are extremely concerning. I ultimately had to dispute the charge with my bank, which ruled in my favor and refunded the fraudulent transaction.
This experience was not just frustrating — it felt unsafe and unethical. I would strongly caution anyone considering Refills.com to think twice before trusting them with your health or your money.
My response to Refills.com:
Thank you for your response, but I want to be clear that your statement about patient safety does not reflect my actual experience.
While you say patients should never be started at the highest GLP-1 dose without titration, that is exactly what was communicated to me — and without proper clarification or medical discussion. The issue was not just “confusion.” The issue was that I immediately raised a serious safety concern and received no response.
Despite multiple attempts to contact support, live chat, phone, and the prescribing provider, I was met with complete silence. At the same time, my account was charged approximately $1,400 without delay. The only thing that moved quickly in this situation was the billing.
If patient safety and trust truly come first, communication should come first — especially when a patient is actively flagging a medication safety concern.
I have since deleted my account and requested removal of my data from Refills.com. Given my experience, I was not comfortable continuing any relationship with your company.
I hope you do conduct an internal review, because what happened to me was not just frustrating — it was alarming.
Response from RefillsFeb 26, 2026
We take concerns like this extremely seriously, especially when they involve medication safety.
First, we want to be very clear: patients should never be started on the highest dose of a GLP-1 without appropriate titration and clinical review. If there was any confusion regarding your prior Wegovy dose or treatment plan, that should have been clarified immediately and transparently before anything moved forward.
We’re also sorry that you felt unheard while trying to reach support and the provider. When a patient is actively raising a safety concern, that requires prompt attention — not silence. Regardless of the billing outcome, you deserved timely communication and clear medical guidance.
We would like the opportunity to formally review your intake information, prescription details, and communication history to understand exactly what occurred and ensure it does not happen again. If you are open to it, please contact me directly at [email protected] with your full name so I can personally escalate this to leadership and the clinical team for investigation.
Patient safety and trust must always come first.
CC
Caroline C.
Money spent for silence and no product
Three days, almost $500 spent, and no response after multiple messages I’ve sent on when my order will ship. It’s “pending.”
Response from RefillsFeb 26, 2026
We understand how frustrating that feels, especially after spending that amount and not receiving clear updates.
Please email me directly at [email protected] with your full name and the email on your account. I will personally have your order reviewed and provide you with a clear status update as soon as possible.
You deserve transparency, let’s get this looked into right away.
ES
Elizabeth S.
Good experience overall, customer support needs improvement
This has been a positive experience overall. The doctor has been responsive and helpful. My meds have never been late. I would give a 5, however support (non-clinical) does not reply quickly. Sometimes they do not reply at all.
Response from RefillsFeb 25, 2026
Thank you for your thoughtful feedback. We’re so glad to hear the clinical side of your experience has been positive and that your medication has arrived on time.
We also appreciate your honesty about support response times. That’s valuable feedback, and we know timely non-clinical communication is just as important. We’re actively working on improving responsiveness so it matches the level of care you’re receiving from your provider.
Thank you for being with Refills and for sharing your experience.
DD
Dave De F.
Communication seems non existent
Communication seems non existent. Quality of medication is lacking strength.
Response from RefillsFeb 26, 2026
We’re sorry to hear this. You shouldn’t feel ignored, and concerns about medication effectiveness deserve proper review.
Please email me directly at [email protected] with your full name and account email. I’ll personally escalate this to the support and clinical teams so it can be addressed promptly.
DA
Dawn
I want my money back
I want to cancel my order and get my money back. I placed this order last week and its still in refill status. I tried to contact customer service and got no response.
Response from RefillsFeb 26, 2026
We’re sorry you’ve had trouble reaching support, that’s not the experience we want for you.
If your order is still in “refill” status and hasn’t shipped, we can review it right away and clarify your cancellation and refund options. Please email me directly at [email protected] with your full name and the email on your account so I can personally escalate this and get you a clear resolution as quickly as possible.
DB
Donna B.
I received exceptional help placing my…
I received exceptional help placing my order and when it was received, it was packaged perfectly. The only issue I had was the delivery took 10 days. However, it is my belief that the shipping problems have been resolved. The price was excellent. Yes, I would recommend them.
Response from RefillsFeb 25, 2026
Thank you for your thoughtful review! We’re glad to hear you received exceptional help placing your order and that everything arrived well packaged. We appreciate your patience with the delivery delay and are happy you feel confident the shipping issues have improved. It means a lot that you’d recommend us.
MA
Majombaszo
The communication isn't ideal
The communication isn't ideal. While Refills was busy filling my email inbox and sending text messages non-stop, I was struggling to the point of begging to get in touch with customer service about my order. I attempted multiple times via phone, text message, email, and the online customer service portal.
Absolutely everything was smooth sailing up until right after I placed my order.
Response from RefillsFeb 25, 2026
Thank you for sharing this. We’re sorry to hear that your experience shifted after placing your order — that’s understandably frustrating.
While our system does send automated updates and promotional messages, that should never replace timely, meaningful responses when a patient is actively trying to reach support. If you were attempting to contact us through multiple channels and didn’t receive the help you needed, that’s not the experience we want for you.
We’d like to review what happened with your order and outreach attempts. Please email me directly at [email protected] with your order details, and I’ll personally ensure this is looked into and addressed properly.
