RefillsReviews of refills.com

Since joining, I’ve had a consistently great experience. There was one instance where a winter storm caused a shipping delay, but that was completely out of the company’s control. What really stood out was how communicative they were throughout the process; they kept me updated whenever possible, even if it was just to acknowledge the delay and apologize. Their customer service is exceptional. I feel seen, heard, and valued as a customer. The medication has been excellent as well. Even when there have been delays, everything has arrived in perfect condition, and I’ve never had any issues with my treatment. Refills has been smooth and reliable, and the pharmacy they work with has also been great. Overall, I’m very satisfied and would highly recommend their services.

I placed an order and never received a confirmation or receipt. I canceled the very next day and was told I’d receive a refund—but it’s now been 10 days with no refund, no follow-up, and no response. I couldn’t access their portal because I never received the login code or emails (not even in spam). A customer service rep assured me I’d be refunded, but nothing has happened. I even filed a dispute with my credit card company, then was told that would prevent a refund—so I canceled the dispute. To make matters worse, I received the medication and was told by the company to throw it away—which I did. I’m now out $429 with nothing to show for it. No receipt. No communication. No access to their system. No refund. The product also came with no instructions, and the dosage seemed unusually high for a beginner. After doing some research on the pharmacy they use, I found a lot of concerning information. At this point, I feel completely ignored. Buyer beware.

I’ve dealt with this company for months. It hasn’t been a walk in the park. I’ve only received 2 vials of medicine. I had a late start because instructions weren’t clear, I wrote support and no one ever got back to me I mean this was months ago. I called, left messages. Never spoke to anyone. I finally called the pharmacy for help. Fast forward to this last renew for my medication. My card was frozen, they tried to pull $150 twice. I unfroze the card and processed the payment. They said it failed. It was pending at the bank so I gave it some days because someone from support texted me and I asked, he said it would fall off, they had nothing they could refund. LIES. I disputed it, my dispute was denied with the card company saying the company DID provide services. This is false. I’ve called, can’t reach anyone. It’s been over 48 hours since I chatted someone online, no response. I mean it’s just awful service. I worked a whole day of work to throw money in the garbage because this company isn’t trustworthy. I have screenshots of each support I was able to actually reach, all saying it should fall off even though I’ve explained IT POSTED. It’s NOT pending. I work at the bank, I’m versed in bank terms. This is a hard posted charge. And now, the dispute is denied. I have all images of anyone would like to see screenshots of the madness. *update as of 5/3/26 I did contact the person lalaine that responded. She said she’d look into it right away. More than 14 days passed, I followed up which was 4/20/26, got a response from her that she’d look into it immediately and get a response from the team. Tomorrow makes another 14 days with not a single bit of follow up, no meds, and no money back. At this point if they do send the meds, I’ll have to titrate up again. Do yourself a favorite and don’t use this company.

My experience with Refills.com has been exceptional. I am informed every step from my order from being processed to arriving at my door. Customer service has been great and I ask a lot of questions. Due to my travel schedule it is important to be able adjust my shipments as needed. I have tried other companies but Refills.com is definitely the best. There are no hidden costs or fees. No membership requirements.

Absolutely horrendous experience. Do not use this company. Use Noom or any other reputable place. They charged my card without approval. They make you put your card down to see what prescription you can get and then just charge you when they make one. I canceled twenty minutes after my card was charged and they would not refund me as they had "already sent it to the pharmacy". You did not do that in 20 minutes. I have screenshots to prove how poor they are. They also say they respond within a minute, but it took them multiple hours. I called four times and left voicemails, but they never got back to me. DO NOT USE THEM! I will be posting this review everywhere to make sure this does not happen to anyone else.

I absolutely love working with Refills.com. I always receive exceptional customer service and quality products! Along with mild exercise and increased protein I have lost 25lbs since Dec ‘25. When I reach out with any concerns the representative is always very helpful, knowledgeable and very kind. If you need immediate assistance or how prefer a live person vs online support they have a toll free number with low wait times.

I entered to see what the cost would be and I was charged immediately. Within the hour of entering my card info I tried to cancel and get a refund the said it was canceled and a refund would be processed but over a week later now and my card has not been credited.

Great experience with refills. 6 day shipping for me. Packaged well enough. Same day response the 1 time I've had to contact support. Great appetite suppression so far.