RefillsReviews of refills.com

My credit card was charged April 2. By April 6, my order was still sitting at step 1 of the process, meaning it had not been approved by a doctor, sent to a pharmacy, let alone shipped. My next dose is due April 10. They use ground shipping. No way for it to get to me on time. Support initially ignored me. I requested again via a different channel and got back something telling me they're very busy and overwhelmed with customers. (So then stop taking on more people until you can handle what you have? Or maybe hire more people?) Got a reply from someone else saying they'd look into it. 12 hours later got a survey for that person as if they'd resolved the issue. Emailed again and was told they can't make any guarantees of it arriving on time. When someone is on a medication, they should never be in a position of not having the next dose available. I feel very let down by them and would recommend going somewhere else.

My experience with refills has been great. Not only do they have the best prices I've been able to find, their service has been great. Any questions I had were answered promptly, and without hassle. Shipping was fast and package was secure and meds were intact.

I have been on Zepbound for months until my insurance switched this year. My insurance would not cover it anymore. I turned to Refills.com because it was much cheaper than getting it out of pocket at Walgreens. My first shot from refills made me so violently sick, heart raced, feels like my brain is bleeding with this headache I have. If this was my first time taking this I would say maybe this is normal but I have been on this medication for a while now and I actually was at a higher dose so being this sick it absolutely not normal. I messaged customer support so we will see what they say. I’m concerned I just paid $600 for something else. I will update my review if something changes.

I appreciate how convenient the platform is. It saves time and the whole process is clearly explained.

I have tried three(3) other sources to begin my Weight Loss Journey using my choice of Trizepatide. And, boy do I WISH I STARTED OUT WITH REFILLS.COM! I am so STOKED WITH HOW THEY HAVE ALWAYS BEEN THERE FOR ME, NO FLUFF, NO GIMMICKS, NO QUESTIONS LEFT UNANSWERED, EXCELLENT SOURCING, WONDERFUL PRICES, AND NO BULL! I began my journey in October 2025 at 240 pounds while only being 5 feet tall. I was miserable, my youngest son had recently passed away unexpectedly at 30 and my body went into shut down mode. As I mentioned earlier, I have reached out to over 3 Different Highly Recommended Programs to only be VERY DISAPPOINTED, one after another. BE CAREFUL I thought I listened and took notes regarding what they said. BUT, THE first companies didn't do one single thing, except make me SICK! The second company (SAID) they would do the next dosing schedule after reviewing my prescription, BUT DID NOT!!! I got to where I couldn't even weigh, I GOT SO UPSET NOT SEEING ANY SIGNIFICANT RESULTS. So yes, I changed again, we aren't talking about a few pounds that I had to lose, I ACTUALLY HAD TO LOSE ANOTHER WHOLE PERSON, I was so overweight and miserable. With the 3rd Company I was losing, but only a pound here and a pound there. Tirzepatide was supposed to be MUCH FASTER, AND THERE WASN'T ANYTHING FAST ABOUT THIS. EXCEPT WATCHING A LOT OF MONEY BEING SPENT, AND FOR WHAT? That's when something told me to look up Refills.com and I did. LET ME TELL YOU, HANDS DOWN THIS HAS BEEN THE BEST EXPERIENCE! And I was at my whits end, about to give up and say this is a scam too. I contacted REFILLS.COM and sent them a copy of my prescription, and asked could they also add B12? NO PROBLEM AT ALL TO ADD, MY PACKAGE ARRIVED in 2 days, I WAS SUPER IMPRESSED! The other 3 companies that I previously tried took 5-7 days, some only send medication. REFILLS.COM SENDS EVERYTHING, ALCOHOL TOWELETTES, SYRINGES, AND MEDICATION WITH ICE PACKS ALL FOR ONE VERY LOW PRICE. AND YOU WILL GET THE BEST TIRZEPATIDE THEY CAN GET! REFILLS.COM HAS MADE ME A BELIEVER THAT THERE ARE GOOD HONEST CARING CORPORATIONS OUT THERE! AND THEY MAKE ME FEEL LIKE I MATTER, THEY R E A L L Y C A R E! I GET DO EXCITED WHEN I TELL MY HUBBY HOW MUCH WEIGHT I'VE LOST WEEKLY! I CAN PROUDLY SAY WITH THE EXCEPTIONAL HELP FROM REFILLS.COM THAT I'VE GONE FROM 240 pounds in October 2025 to 138 pounds in March 2026! THAT IS 102 POUNDS! I COULDN'T HAVE GOTTEN THIS FAR WITHOUT MY WONDERFUL PEOPLE AT REFILLS.COM! I still haven't met my goal, but I sure can see it getting very close. I HIGHLY RECOMMEND REFILLS.COM!

I would give them 0 stars. Quite literally, the WORST company I have ever had the misfortune of dealing with. I have gone back and forth with them-several times a day, every day-since March 24th. I give up. Both the "medical team" and the "support staff" are AI. I believe this because of my nearly 50 messages, I have received same/similar responses...over and over and over. Most don't even respond to the question/problem and ask for the same information or photos that was already provided. I have called the customer service phone number and left messages, but nothing. I even spoke to the pharmacist at the pharmacy I selected, and she said they are always sending over vague instructions and prescriptions that are hard to figure out. Whether or not we can figure this out on our own, this should be illegal, as we are dealing with an injectable medication! I ended up giving up and asking for a chargeback from my CC company, as I cannot get connected to a human. I wish I would have known about all of this before. I have cancelled but there is no way to remove my CC. I hope they get shut down promptly. Shame on them!

If I could give 0 stars I would. The customer service is horrible, the chat feature is ineffective, the call feature yields nothing. The website is confusing and hard to find anything. You can't cancel, you can't stop payment and you can't get anyone to respond to you. The doctor doesn't respond to questions and does not feel very safe when you are possibly taking a medication that isn't FDA approved. I tried to cancel within 3 hours and could not get anyone to respond. Then 24 hours later I cant cancel because it was already sent to a pharmacy, yet it says it's on hold. If they would have responded when I first requested it wouldn't have been sent to a pharmacy. There is no time between the doctor prescribing a drug that they haven't discussed with you to them pulling payment. I would have liked to have talked to someone to make sure it was the correct fit before being charged. I do NOT recommend this site at all.

They told me they would process my refund. This happened on March 20 and it is now the 30th. Please be warned to not order from them.