RefillsReviews of refills.com

Zero stars. I canceled my order within 24 hours, days before the ship date cut off. I have time-stamped screen shots. I canceled the order again day of, before the shipping label was created. I have time-stamped screen shots. I have sent both to refills.com support and they are not only refusing the refund, they have put in writing the excuse, and the excuse violates their written policy, which I've also captured. I'm filing complaints with my credit card company, and the consumer protection bureaus in my home state, the shipping state, and DE where they are formed. It's a time-consuming process, but it is necessary for accountability.

I am sharing my experience so others can avoid serious issues. I ordered GLP-1 medication through Refills, and my shipment was extremely delayed with no tracking provided. During this time, I reached out multiple times for support, expressing concern about the lapse in my medically necessary treatment, and my messages were ignored for days. I formally requested cancellation on February 28, 2026. Despite this, my account was charged again without authorization. Only after this charge did Refills respond, and they denied my refund. The company’s explanation—an “influx of orders”—does not justify the risk to health or their lack of communication. This experience shows serious red flags: • Delays that interfere with medical treatment • Lack of transparency or tracking information • Ignored support inquiries • Unauthorized billing after cancellation requests • Poor customer accountability If you are considering Refills, proceed with extreme caution. Make sure all cancellations are confirmed in writing and monitor your account carefully. Based on my experience, these issues are not minor inconveniences—they directly impact health and finances.

I like how simple the platform is to use. Everything is clearly explained and the ordering process takes only a few minutes.

The medication was prescribed on December 30, and I received it around January 1. After multiple uses, I discovered that the medication was already expired. The vial clearly shows a “Beyond Use Date” of November 13, 2025, meaning it was no longer safe or appropriate to use at the time it was delivered to me. This is a compounded medication, where the beyond-use date is critical for both safety and effectiveness. As a result, the product I received was unusable. I have contacted the company multiple times to resolve this issue. However, they have refused to issue a refund and have only offered to send replacement medication, which I do not want given the seriousness of receiving expired medication. I have photo documentation clearly showing the expired beyond-use date on the vial, as well as records of my communication attempts with the company. Additionally, I will be filing a complaint with the FDA regarding this matter.

Very easy to work with and the communication is by texting with an actual person. Here's the best part - if Refills is offering a deal that is cheaper, they text you about it and ask if you want to switch plans. Who does that? The whole intake and doctor review is super simple.

Eric has been great in helping me and assisting me with any account related issues. The trizeptide has been a great experience for me thus far.

Delivery was quick and the package arrived safely. I also appreciated the regular updates about the order status.

I had the same concern as another person posted about the actual pharmacy they use. Research them and you'll see the pharmacy they actually use is not the one they list and it had violations with the FDA. I unfortunately didn't see this before I did 2 doses and I've felt so sick for 10 days I've not been able to function. My original order did arrive quickly on ice. In hindsight I think it's way too easy to get these medications prescribed without a proper consult and physical and thorough medical history with a physician. They don't even do a telehealth visit or ask for your ID, they just send out the prescription from a different pharmacy than promised. This is not safe or responsible medicine. They also do not prescribe nausea medicine when that is the biggest side effect of semaglutide. The communication is random, not responding when attempting to cancel. I contacted my bank for a charge back and reported them to the BBB. It's insane people in the US can't get the proper basic healthcare we need but online sites just mail out certain medications with no real physician visit for weight loss medications from unlisted pharmacies with a history of violations.